HyperOffice provides three types of technical support for end customers. ISP’s and partners receive second level support and are not covered in this document.
1. Self Service Support
Product Help Sites
2. Standard Support
Standard support is included with all license subscriptions and is free of charge. Any user with a valid license can submit a support ticket through https://helpdesk.hyperoffice.com. This support is available 24X7 and HyperOffice guarantees a response within 8 business hours. If you don’t already have an account on the Help Portal, you can create a new one.
3. Priority Support
Priority support is available as an option to all users for an added monthly fee. This fee depends on the number of users and the HypeOffice product covered. In addition to the support ticketing system, each client with a valid priority support contract will have a dedicated support channel (through ushare.to) to communicate with a dedicated account manager who will orchestrate the required resources from tech support, to professional services and even dev resources to help Priority Support clients.