All the support you need to get up and running in minutes

Support

While most customers setup and configure their hosted intranet on their own within a few hours some customers prefer to rely on our team of professionals to setup, configure and roll it out.

To help you get the most out of HyperOffice, we offer a variety of professional services as well as ongoing support options.

Customer Support

  1. Helpdesk: All customers have full access to our FREE helpdesk, where they can create tickets. Please include in your ticket a thorough description of the technical issue you are having and when and how it occurs. This can be located at helpdesk.hyperoffice.com.
  2. Support Hours: requests will be answered within one business day (Monday-Friday 9:00am-5:00pm EST).
  3. Premium Phone Support: Phone support is available to clients under a professional service contract, or for those who have subscribed for premium support. Please call 1.240.428.1700, Option 1 for Tech Support, Option 2 for Billing.

Help Site

  1. The Help Site gives you an easy-to-use “How-to-Guide” to personal, group, settings, and various administrative functions of the HyperOffice application.
  2. Access to the Help Site from inside of HyperOffice may be found in the top right corner by clicking on “Help.”
  3. For direct access please visit support.hyperoffice.com

Training

Some customers may need a little extra help using HyperOffice, or understanding how to get the most out of their company intranet. That’s why we offer a wide range of training options to choose from, covering everything from basic site access and email to site administration and customization. Please take a look at the training options below to see which might meet your needs.

Private and Shared Training Sessions
  1. Step-by-step instructions for basic operations, site setup, customization and roll out
  2. How to get help and additional information.
  3. Managing users, groups and security
  4. For more, visit the professional services page