All the support you need to get up and running in minutes
While most customers setup and configure their hosted intranet on their own within a few hours some customers prefer to rely on our team of professionals to setup, configure and roll it out.
To help you get the most out of HyperOffice, we offer a variety of professional services as well as ongoing support options.
- Helpdesk: All customers have full access to our FREE helpdesk, where they can create tickets. Please include in your ticket a thorough description of the technical issue you are having and when and how it occurs. This can be located at helpdesk.hyperoffice.com.
- Support Hours: requests will be answered within one business day (Monday-Friday 9:00am-5:00pm EST).
- Premium Phone Support: Phone support is available to clients under a professional service contract, or for those who have subscribed for premium support. Please call 1.240.428.1700, Option 1 for Tech Support, Option 2 for Billing.
- The Help Site gives you an easy-to-use “How-to-Guide” to personal, group, settings, and various administrative functions of the HyperOffice application.
- Access to the Help Site from inside of HyperOffice may be found in the top right corner by clicking on “Help.”
- For direct access please visit support.hyperoffice.com
Some customers may need a little extra help using HyperOffice, or understanding how to get the most out of their company intranet. That’s why we offer a wide range of training options to choose from, covering everything from basic site access and email to site administration and customization. Please take a look at the training options below to see which might meet your needs.
Private and Shared Training Sessions
- Step-by-step instructions for basic operations, site setup, customization and roll out
- How to get help and additional information.
- Managing users, groups and security
- For more, visit the professional services page