Email overload is starting to become recognized as the biggest culprit of lost productivity. I began researching this topic a couple weeks ago and found that just in the last 3 months alone there have been articles written by the NY Times, Wall Street Journal, segments on TV news stations, and dozens of blog entries trying to wrestle with this problem. A very recent Basex Research study has found that information overload, including email interruptions, cost businesses $900 billion annually in terms of productivity. I found that there are a few distinct approaches to this problem.
The first group of solutions involves best practices. For example, filing emails into folders, signing a truce with your co-workers to not always reply to all and use subject lines more effectively, don’t read email in the morning, and the list goes on. The second, is managing spam. Buying the latest spam filter, or going with a business email service that will do this for you…well, and how to avoid getting on these lists. The third approach assumes that if you are getting too many emails you have some broken internal business process that needs to be streamlined and email should not be used in ways it was not intended. For example, using email to collaborate on documents, scheduling meetings, getting updates on projects, etc. Moving to online workspaces is where I think the biggest improvements can be made. I speak with so many businesses each day who have to collaborate but are using email to share information with their team.
To better understand the causes of email overload and how to improve productivity while cutting back on email is what we discuss in a white paper published today at http://www.hyperoffice.com/business-email-overload Please review this study and join us for a live webinar where our special guest speaker, James Gaskin, a well respected columnist who writes on technology topics for SMBs at NetworkWorld and IT World will discuss this topic in detail. This online seminar is open to the public and we expect a lively discussion about how to solve email overload at your organization. Read more and register for the May 28th webinar here