All the support you need to get up and running in minutes

Support

While most customers setup and configure their hosted intranet on their own within a few hours some customers prefer to rely on our team of professionals to setup, configure and roll it out.

To help you get the most out of HyperOffice, we offer a variety of professional services as well as ongoing support options.

Free Customer Support

Free Email & Phone Support
  1. All company customers have full access to FREE email and phone support, which we refer to as Standard Support. Phone support is available to annual subscribers only. Please include in your email a thorough description of the technical issue you are having and when and how it occurs.
  2. Standard Support requests will be answered within one business day (Monday-Friday 9:00am-7:00pm EST).
  3. Phone support: 1.240.428.1700, option 4, then option 2.
  4. Chat support (9.00am – 6:30pm EST)
Help Engine
  1. The Help Engine gives you an easy-to-use “How-to-Guide” to personal, group, settings, and administrative functions of the HyperOffice application.
  2. Access the Help Engine from inside the HyperOffice application in the top right corner called “Help.”

Training

We understand that some customers may need a little extra help using HyperOffice, or understanding how to get the most out of their company intranet. That’s why we offer a wide range of training options to choose from, covering everything from basic site access and email to site administration and customization. Please take a look at the training options below to see which might meet your needs.

Free Options

Help Engine
  1. The Help Engine gives you an easy-to-use “How-to-Guide” to personal, group, settings, and administrative functions of the HyperOffice application.
  2. Access the Help Engine from inside the HyperOffice application in the top right corner called “Help.”
Free Online Webinars
  1. Intuitive webinar modules covering a wide range of topics.
  2. Available anytime and from anywhere.
  3. Great for a quick start or as a refresher.

Paid Training Options

Private and Shared Training Sessions
  1. Step-by-step instructions for basic operations, site setup, customization and roll out
  2. How to get help and additional information.
  3. Managing users, groups and security
  4. For more, visit the professional services page