HyperOffice > Services & Upgrades > Training & Support
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Training & SupportAll the help you need to get up & running in minutes. |
Support
While most customers setup and configure their hosted intranet on their own within a
few hours some customers prefer to rely on our team of professionals to setup,
configure and roll it out.
To help you get the most out of HyperOffice, we offer a variety of professional services as well as ongoing support options.
Free Customer Support
Free Email & Phone Support
- All company customers have full access to FREE email and phone support, which we refer to as Standard Support. Please include in your email a thorough description of the technical issue you are having and when and how it occurs.
- Standard Support requests will be answered within one business day (Monday-Friday 9:00am-7:00pm EST).
- Phone support: 1.240.428.1700, option 4, then option 2
- Chat support (9:00am - 6:30pm EST)
Help Engine
- The Help Engine gives you an easy-to-use "How-to-Guide" to personal, group, settings, and administrative functions of the HyperOffice application.
- Access the Help Engine from inside the HyperOffice application in the top right corner called "Help."
Training
We understand that some customers may need a little extra help using HyperOffice, or
understanding how to get the most out of their company intranet. That's why we offer a
wide range of training options to choose from, covering everything from basic site access and email to site administration and customization. Please take a look at the training options below to see which might meet your needs.
Free Options
Help Engine
- The Help Engine gives you an easy-to-use "How-to-Guide" to personal, group, settings, and administrative functions of the HyperOffice application.
- Access the Help Engine from inside the HyperOffice application in the top right corner called "Help."
Free Online Webinars
- Intuitive webinar modules covering a wide range of topics.
- Available anytime and from anywhere.
- Great for a quick start or as a refresher.
Paid Training Options
Private and Shared Training Sessions
- Step-by-step instructions for basic operations, site setup, customization and roll out
- How to get help and additional information.
- Managing users, groups and security
- For more, visit the professional services page
