General

 

Can you provide customization services?

Yes. Even though users can select their own customization requirements through our user-friendly interface, our training and professional services packages allow users to manage elaborate or complex customizations.

How long does it take to set up?

Depending on the complexity of an implementation and the degree of customization it may take anything from less than an hour to several hours.

What do I do if my company size grows?

HyperOffice is immensely scalable, and designed for small and medium companies with ambitious growth plans. Simply add as many users as you would like through a user-friendly administrator interface. Pay as you grow. With HyperOffice you can easily scale up or down and only pay for the number of users signed up for your company.

Technical

 

Do I have to buy any additional software or hardware to run this program?
How do I get new HyperOffice features and upgrades?
What browsers does HyperOffice support?

– on a PC:
Firefox 3.0 and higher
Internet Explorer 9 and higher
Chrome
Safari support coming soon

– on a Mac:
Firefox
Chrome
Safari support coming soon

Does HyperOffice support Unix/Linux?
Will it work on a dial-up connection?
What is your up time at HyperOffice?
How much storage do I get with HyperOffice?
How often do you back up your data at HyperOffice?
How reliable is HyperOffice?

Security

 

Can we get back-up disks of our stored data?
If I’m using HyperOffice at an Internet cafe/library/public computer, can someone go to the browser history and get into my account? Will the cookies that are stored be a security concern?
Is my business data protected with HyperOffice?

Email

 

Can I access other email accounts with HyperOffice?
I already use Microsoft Outlook. Do I need HyperOffice?

Microsoft Outlook is a PC based software program, which means you will have to purchase a copy of this software and install it on your computer. From this point on all of your emails, contacts, files and information are stored on your computer. Therefore you can only access your email, contacts, calendar, files…etc. through your computer.

In contrast HyperOffice is a browser-based application, which requires no installation and is always available from any computer. HyperOffice stores your critical files and information securely online, providing you with 24×7 access to the information you need. In addition, HyperOffice includes groupware and many other productivity applications that allow you to work more efficiently with your team members.

Does HyperOffice synchronize with Outlook?
Does HyperOffice synchronize with mobile devices like iPhone and BlackBerry?
Does HyperOffice protect my emails from viruses and spam?
Can I keep my email address?
Can I setup aliases in HyperOffice?

Document Manager

 

Can I restrict people from viewing/editing/deleting shared files?

Contact Manager

 

Can I import contacts from another contact manager/database?
Does HyperOffice synchronize with the address book of mobile devices like iPhone and BlackBerry?

Calendaring/Scheduling

 

Can I share calendars with people not using HyperOffice?
Does HyperOffice synchronize calendars with mobile devices like iPhone and BlackBerry?

General

 

What are support hours?

Chat is available Monday through Friday (excluding holidays) from 9:00am to 6:30pm US EST. To access chat, click on “Help” in the top right corner of your portal, and then click on “Live Chat.”

What support options are available?

– Chat is available Monday through Friday (excluding holidays) from 9:00am to 6:30pm US EST. To access chat, click on “Help” in the top right corner of your portal, and then click on “Live Chat.”

– You can submit support tickets and review existing tickets 24×7. New tickets are responded to Monday through Friday (excluding holidays) from 9:00am to 7:00pm US EST.

– Online training videos and help material are available 24×7–click on “Help” in the top right corner of your portal.

How much does customer support cost?
Do you offer discounts for non/not-for profits?
How does the password recovery process work?
I have a small to mid sized company with a small/no IT department. If I have a problem what do I do?
How can I cancel my account?