General
Can we provide customization services?
Yes.
Even though most users can select their own customization requirements
through our user-friendly interface, our support team will be happy to
offer complete services.
How long does it take to set up?
Less than an hour. Most implementations take a few minutes. Depending
on the degree of customization required it may take up to a few hours.
What do I do if my company size grows?
Simply add as many users as you would like through a user-friendly
administrator interface. Pay as you grow. With HyperOffice you can
easily scale up or down and only pay for the number of users signed up for your company.
Can we add the login portal to our website?
Yes. Please contact your account representative for further information at 1-800-434-5136.
Can we customize our desktop/homepage with our company logo?
Yes. You can customize your desktop from the administrative module.
Do I need to download anything to run HyperOffice?
No. All you need is a browser and an Internet connection.
Is any training required in order to start using HyperOffice.com?
No.
HyperOffice's user-friendly design allows you to begin immediately.
HyperOffice offers free online training and a comprehensive help tool.
We also offer customized online and classroom training. Please contact
your account representative for further information at 1-800-434-5136.
Doesn't Microsoft Exchange provide similar groupware features?
No.
While HyperOffice is similar to Microsoft's Outlook Exchange, it
provides more collaboration features and costs much less. For example,
Outlook Exchange does not offer features like document sharing, online
voting, discussion forums, and more. Unlike Outlook Exchange,
HyperOffice does not require you to purchase Exchange software,
Servers, costly onsite technical support and ongoing maintenance costs.
HyperOffice offers significant savings over Outlook/Exchange and best
of all a simple, hassle free solution that can be up in minutes.
Technical
Do I have to buy any additional software or hardware to run this program?
No.
HyperOffice is an all-inclusive suite of software tools that allows you
to access all of your files and information from any web-enabled
computer. Just turn on any computer, get online, and you're ready to
start. HyperOffice will work with Microsoft Internet Explorer 5.0 or
higher and Netscape Navigator 5.0 or higher. There is no software to
download, no hardware to install. No matter where you are, simply go to
www.HyperOffice.com and your office is waiting for you.
How do I get new HyperOffice features and upgrades?
With
HyperOffice, new features are always being added automatically, with no
need for you to upload or change your equipment. Your HyperOffice
account will automatically feature the most current version of the
software, updated virus protection, the newest security processes, and
many new features. Never worry about upgrades, backups, or maintenance
again.
What browsers does HyperOffice support?
HyperOffice supports the following browsers:
- on a PC:
Firefox 3.0 and higher
Internet Explorer 7 and higher
Safari 4.0 and higher
- on a Mac:
Firefox
Safari support coming soon
Does HyperOffice support Unix/Linux?
Yes.
HyperOffice supports Mozilla, which works on Unix/Linux. Although some
features work slightly differently on each OS, most functionality
is available and similar across Operating Systems.
Will it work on a dial up connection?
The
user only needs an Internet connection and a browser to
accessHyperOffice. Users who have individual accounts and access
HyperOffice on a dial up connection can login at
http://fast.hyperoffice.com to avoid waiting for the main login page to
load up.
What is your up time at HyperOffice?
99.9% of the time.
How much storage do I get with HyperOffice?
250
MB per user. An additional 1 GB of disk space can be purchased for $10
per month. For further information please visit our Pricing
page.
How often do you backup your data at HyperOffice?
Data is backed up real-time and on a continuous basis. For more detailed information please visit our Services page.
How reliable is HyperOffice?
Our
team of experts is constantly upgrading, and supporting HyperOffice.
Redundant servers with 99.9% reliability, Virus protection, and
automatic backups are only a few features that make HyperOffice a
secure environment for your online information storage. For more
detailed information please visit our Services page.
Security
Can we get back up disks of our stored data?
HyperOffice
offers an archiving feature that allows for customers to back up their
own data. For more information please contact your
account representative for further information at 1-800-434-5136.
If I'm on HyperOffice at an Internet cafe/library/public machine can
someone go to the browser history and get into my account? Will the cookies that are stored be a security concern?
No,
HyperOffice uses cookies to keep track of a user's session. The cookies
do not contain any confidential data such as the user's username or
password.
Is my business data protected with HyperOffice?
Yes.
Our secure login application prevents unauthorized access to your
company's confidential data. A secure (SSL) connection is available for
an additional charge and is established with our server at every login.
This feature allows for data encryption during its transmission to the
HyperOffice servers. For more detailed information please visit our
Services page.
Email
Can I access other email accounts with HyperOffice?
Yes.
Like Outlook, you can set up HyperOffice to read from any POP3
accessible email account. With one simple setup, you'll have one portal
to access all of your business and personal email accounts. No more
logging into multiple services, searching multiple accounts, or missing
critical emails. Please keep in mind that AOL and Hotmail do not
support POP3 accounts and this feature will not work with those mail
providers.
I already use Microsoft Outlook. Do I need HyperOffice?
Yes.
HyperOffice can replace Outlook or be used in conjunction with Outlook,
depending on your needs. Most users find they no longer need Outlook
because HyperOffice provides all the same features and functionality of
Outlook plus a whole lot more.
Microsoft Outlook is a PC based
software program, which means you will have to purchase a copy of this
software and install it on your computer. From this point on all of
your emails, contacts, files and information are stored on your
computer. Therefore you can only access your email, contacts, calendar,
files...etc. through your computer.
In contrast HyperOffice is a
browser-based application, which requires no installation and is always
available from any computer. HyperOffice stores your critical files and
information securely online, providing you with 24x7 access to the
information you need. In addition, HyperOffice includes groupware and
many other productivity applications that allow you to work more
efficiently with your team members.
Does HyperOffice synchronize with Outlook?
Yes.
HyperOffice can be used as a replacement or as an add-on feature to
Outlook. With HyperOffice, you can synchronize your calendar,
contacts, and tasks with your existing Outlook information. Once
synchronized, HyperOffice can replace or be used in conjunction with
Outlook, providing access to your entire office online anywhere,
anytime in a safe, secure environment.
Does HyperOffice protect my emails from viruses and spam?
Yes.
The HyperOffice email system provides an anti-virus service to block
viruses and prevent them from reaching your inbox. All affected emails
are automatically put in the 'Quarantine' mail folder and deleted after
a short period. HyperOffice also provides a spam control service that
redirects all spam emails to the 'spam' mail folder, which is purged
periodically.
Can I keep my same email address?
Yes. HyperOffice allows company account users to use a custom email address, such as username@yourcompanyname.com.
Can I setup aliases in HyperOffice?
Yes. HyperOffice will let you create aliases for your company account.
Document Manager
Can I restrict people from viewing/editing/deleting shared files?
Yes.
Hyperoffice enables a group administrator to define user rights on all
the sections of the group. A user can be assigned any combination of
read/write/delete/create directories privileges on a group's shared
files.
Contact Manager
Can I import contacts from another contact manager/database?
Yes.
HyperOffice provides its users with a contacts import tool that allows
for data to be imported from a csv (comma separated value) file.
Does HyperOffice synchronize with palm and other handhelds?
Yes. HyperSynch lets your mobile teams access and wirelessly sync company data - email, calendars, contacts, tasks, documents & more - across any mobile phone, PC, or Mac.
Calendaring/Scheduling
Can you share calendars with people not using HyperOffice?
Yes.
Each group in your HyperOffice account comes with a public calendar
that's accessible to anyone inside and outside your account.
Does HyperOffice synchronize with palm and other handhelds?
Yes. HyperSynch lets your mobile teams access and wirelessly sync company data - email, calendars, contacts, tasks, documents & more - across any mobile phone, PC, or Mac.
General
What are support hours?
Live telephone support is available Monday through Friday (excluding Holidays) from 9:00am to 8:00pm US EST. Support contact number is +1.301.255.0018
Chat is available Monday through Friday (excluding Holidays) from 10:00am to 6:00pm US EST. To access chat, click on "Help" in the top right corner of your portal, and then click on "Live Chat."
What support options are available?
- Live telephone support is available Monday through Friday (excluding Holidays) from 9:00am to 8:00pm US EST. Support contact number is +1.301.255.0018
- Chat is available Monday through Friday (excluding Holidays) from 10:00am to 6:00pm US EST. To access chat, click on "Help" in the top right corner of your portal, and then click on "Live Chat."
- You can submit support tickets and review existing tickets 24x7. New tickets are responded to Monday through Friday (excluding Holidays) from 9:00am to 8:00pm US EST.
- Online training videos and help material are available 24x7--click on "Help" in the top right corner of your portal.
How much does it cost for customer support?
Nothing. HyperOffice offers free limited support calls and unlimited support emails.
Do you offer discounts for non/not-for profits?
Yes, we offer a 10% discount for all non/not-for profit organizations.
How does the password recovery process work?
To
retrieve your password there is a link 'forgot your password?' on the
login page. Enter your username and answer the hint question you have
set up at sign up. Your password will be sent to your existing email
address you provided at sign up.
I have a small company with no IT department. If I have a problem what do I do?
HyperOffice
is your IT department. We provide all the IT support you will need so
you can avoid costly investment in IT personnel. If you have a question
or need support, there are two convenient ways to reach us. You can
email us at support@hyperoffice.com or you can call us
at (301) 255-0018. Our expert support staff will answer any questions
you have and will provide any technical support you may need.
