HyperOffice FAQs: Online Collaboration Questions Answered

General

Yes. Even though most users can select their own customization requirements through our user-friendly interface, our support team will be happy to offer complete services.

How long does it take to set up?

Less than an hour. Most implementations take a few minutes. Depending on the degree of customization required it may take up to a few hours.

What do I do if my company size grows?

Simply add as many users as you would like through a user-friendly administrator interface. Pay as you grow. With HyperOffice you can easily scale up or down and only pay for the number of users signed up for your company.

Can we add the login portal to our website?

Yes. Please contact your account representative for further information at 1-800-434-5136.

Can we customize our desktop/homepage with our company logo?

Yes. You can customize your desktop from the administrative module.

Do I need to download anything to run HyperOffice?

No. All you need is a browser and an Internet connection.

Is any training required in order to start using HyperOffice.com?

No. HyperOffice's user-friendly design allows you to begin immediately. HyperOffice offers free online training and a comprehensive help tool. We also offer customized online and classroom training. Please contact your account representative for further information at 1-800-434-5136.

Doesn't Microsoft Exchange provide similar groupware features?

No. While HyperOffice is similar to Microsoft's Outlook Exchange, it provides more collaboration features and costs much less. For example, Outlook Exchange does not offer features like document sharing, online voting, discussion forums, and more. Unlike Outlook Exchange, HyperOffice does not require you to purchase Exchange software, Servers, costly onsite technical support and ongoing maintenance costs. HyperOffice offers significant savings over Outlook/Exchange and best of all a simple, hassle free solution that can be up in minutes.

Technical

Do I have to buy any additional software or hardware to run this program?

No. HyperOffice is an all-inclusive suite of software tools that allows you to access all of your files and information from any web-enabled computer. Just turn on any computer, get online, and you're ready to start. HyperOffice will work with Microsoft Internet Explorer 5.0 or higher and Netscape Navigator 5.0 or higher. There is no software to download, no hardware to install. No matter where you are, simply go to www.HyperOffice.com and your office is waiting for you.

How do I get new HyperOffice features and upgrades?

With HyperOffice, new features are always being added automatically, with no need for you to upload or change your equipment. Your HyperOffice account will automatically feature the most current version of the software, updated virus protection, the newest security processes, and many new features. Never worry about upgrades, backups, or maintenance again.

What browsers does HyperOffice support?

HyperOffice supports the following browsers:

- on a PC:
Firefox 3.0 and higher
Internet Explorer 7 and higher
Safari 4.0 and higher

- on a Mac:
Firefox
Safari support coming soon

Does HyperOffice support Unix/Linux?

Yes. HyperOffice supports Mozilla, which works on Unix/Linux. Although some features work slightly differently on each OS, most functionality is available and similar across Operating Systems.

Will it work on a dial up connection?

The user only needs an Internet connection and a browser to accessHyperOffice. Users who have individual accounts and access HyperOffice on a dial up connection can login at http://fast.hyperoffice.com to avoid waiting for the main login page to load up.

What is your up time at HyperOffice?

99.9% of the time.

How much storage do I get with HyperOffice?

250 MB per user. An additional 1 GB of disk space can be purchased for $10 per month. For further information please visit our Pricing page.

How often do you backup your data at HyperOffice?

Data is backed up real-time and on a continuous basis. For more detailed information please visit our Services page.

How reliable is HyperOffice?

Our team of experts is constantly upgrading, and supporting HyperOffice. Redundant servers with 99.9% reliability, Virus protection, and automatic backups are only a few features that make HyperOffice a secure environment for your online information storage. For more detailed information please visit our Services page.

Security

Can we get back up disks of our stored data?

HyperOffice offers an archiving feature that allows for customers to back up their own data. For more information please contact your account representative for further information at 1-800-434-5136.

If I'm on HyperOffice at an Internet cafe/library/public machine can someone go to the browser history and get into my account? Will the cookies that are stored be a security concern?

No, HyperOffice uses cookies to keep track of a user's session. The cookies do not contain any confidential data such as the user's username or password.

Is my business data protected with HyperOffice?

Yes. Our secure login application prevents unauthorized access to your company's confidential data. A secure (SSL) connection is available for an additional charge and is established with our server at every login. This feature allows for data encryption during its transmission to the HyperOffice servers. For more detailed information please visit our Services page.

Email

Can I access other email accounts with HyperOffice?

Yes. Like Outlook, you can set up HyperOffice to read from any POP3 accessible email account. With one simple setup, you'll have one portal to access all of your business and personal email accounts. No more logging into multiple services, searching multiple accounts, or missing critical emails. Please keep in mind that AOL and Hotmail do not support POP3 accounts and this feature will not work with those mail providers.

I already use Microsoft Outlook. Do I need HyperOffice?

Yes. HyperOffice can replace Outlook or be used in conjunction with Outlook, depending on your needs. Most users find they no longer need Outlook because HyperOffice provides all the same features and functionality of Outlook plus a whole lot more.

Microsoft Outlook is a PC based software program, which means you will have to purchase a copy of this software and install it on your computer. From this point on all of your emails, contacts, files and information are stored on your computer. Therefore you can only access your email, contacts, calendar, files...etc. through your computer.

In contrast HyperOffice is a browser-based application, which requires no installation and is always available from any computer. HyperOffice stores your critical files and information securely online, providing you with 24x7 access to the information you need. In addition, HyperOffice includes groupware and many other productivity applications that allow you to work more efficiently with your team members.

Does HyperOffice synchronize with Outlook?

Yes. HyperOffice can be used as a replacement or as an add-on feature to Outlook. With HyperOffice, you can synchronize your calendar, contacts, and tasks with your existing Outlook information. Once synchronized, HyperOffice can replace or be used in conjunction with Outlook, providing access to your entire office online anywhere, anytime in a safe, secure environment.

Does HyperOffice protect my emails from viruses and spam?

Yes. The HyperOffice email system provides an anti-virus service to block viruses and prevent them from reaching your inbox. All affected emails are automatically put in the 'Quarantine' mail folder and deleted after a short period. HyperOffice also provides a spam control service that redirects all spam emails to the 'spam' mail folder, which is purged periodically.

Can I keep my same email address?

Yes. HyperOffice allows company account users to use a custom email address, such as username@yourcompanyname.com.

Can I setup aliases in HyperOffice?

Yes. HyperOffice will let you create aliases for your company account.

Document Manager

Can I restrict people from viewing/editing/deleting shared files?

Yes. Hyperoffice enables a group administrator to define user rights on all the sections of the group. A user can be assigned any combination of read/write/delete/create directories privileges on a group's shared files.

Contact Manager

Can I import contacts from another contact manager/database?

Yes. HyperOffice provides its users with a contacts import tool that allows for data to be imported from a csv (comma separated value) file.

Does HyperOffice synchronize with palm and other handhelds?

Yes. HyperOffice can synchronize your calendar, contacts, and tasks with your existing handheld information. However, you need to first sync this information with Outlook then transfer it to your handheld system. A direct HyperOffice-handheld synchronization tool will be available to our customers in the near future.

Calendaring/Scheduling

Can you share calendars with people not using HyperOffice?

Yes. Each group in your HyperOffice account comes with a public calendar that's accessible to anyone inside and outside your account.

Does HyperOffice synchronize with palm and other handhelds?

When scheduling a meeting with other group members, you can check the users schedules to locate the most convenient time for the meeting.

General

How much does it cost for customer support?

Nothing. HyperOffice offers free limited support calls and unlimited support emails.

Do you offer discounts for non/not-for profits?

Yes, we offer a 10% discount for all non/not-for profit organizations.

How does the password recovery process work?

To retrieve your password there is a link 'forgot your password?' on the login page. Enter your username and answer the hint question you have set up at sign up. Your password will be sent to your existing email address you provided at sign up.

I have a small company with no IT department. If I have a problem what do I do?

HyperOffice is your IT department. We provide all the IT support you will need so you can avoid costly investment in IT personnel. If you have a question or need support, there are two convenient ways to reach us. You can email us at support@hyperoffice.com or you can call us at (301) 255-0018. Our expert support staff will answer any questions you have and will provide any technical support you may need.