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HyperOffice Provides Multiple Channels Of Ongoing Support from Self-Paced Online Tools To Old Fashioned Customer Service

		Intranet Support & Training

At HyperOffice, we are committed to delivering an application that sets the industry standard for useful and easy-to-use intranet software. Most of our customers, with a basic knowledge of the Internet and email, are up and running in minutes, and can easily navigate the application without needing to use the comprehensive online help engine or the friendly phone and email support.

But we understand that some customers may need a little extra help using HyperOffice, or understanding how to get the most out of their company intranet. That's why we offer a wide range of training options to choose from, covering everything from basic site access and email to site administration and customization. Please take a look at the training options below to see which might meet your needs.

Free Customer Support
Free Email & Phone Support All company customers have full access to FREE email and phone support, which we refer to as Standard Support. Please include in your email a thorough description of the technical issue you are having and when and how it occurs. Telephone Support is limited to one contact person per account. Additional contacts can be assigned for an additional fee of $50.00 per contact person per month. Standard Support requests will be answered within one business day (Monday-Friday 9:00am-8:00pm EST).
Help Engine The Help Engine gives you an easy-to-use "How-to-Guide" to personal, group, settings, and administrative functions of the HyperOffice application. Access the Help Engine from inside the HyperOffice application in the top right corner called "Help"
Free Online Training Intuitive training modules covering a wide range of topics Available anytime and from anywhere Learn at your own pace on your own schedule Great for a quick start or as a refresher

Fee-based Customer Support
Per Incident Email & Phone Support For the fastest response time, use Per Incident Support with 4 business hour response time.
Customized User & Administrator Training Step-by-step instructions for basic operations, site setup, customization and roll out How to get help and additional information Managing users, groups and security

		Keeping Your Information Safe and Secure

Network Reliability
At HyperOffice, we strive to provide highly secure and reliable hosting services to our customers. To this end we have selected NTT/VERIO as our hosting partner. NTT/VERIO, the worldwide leader in hosting and Internet security, operates our Premier Data Centers with experience that is unmatched in the industry.

They keep over 5,000 dedicated servers up and running and serve customers in more than 170 countries around the world. A strong, stable company, they are backed by the extensive resources of NTT Communications, a division of NTT Corporation, one of the world's largest telecommunications companies. Together with our partner, we are committed to ensuring the safety and security of your data.

State-of-the-Art Infrastructure
Our premier Data Centers are redundant, reliable and secure facilities. Among their infrastructure features:

1. Cutting edge fire protection, including an early warning system that samples the air and helps detect potential fires up to two days beforehand
2. FM200 gas fire suppression system
3. Dry pipe sprinkler system
4. Continuous, uninterruptible power
5. Environmental management, including air conditioning, water detection and humidity control
6. On-site Site Control Center
7. On-site security guards 24x7x365
8. Mantraps and biometric hand scanners to guard entries and exits
9. For complete documentation on HyperOffice's security infrastructure click here.

		Data Integrity

When you choose HyperOffice, you can rest assured that your data is secure regardless of what may happen to your personal computer, or even your company's network. Today, loss, theft, and virus attacks require companies and individuals alike to contemplate their own backup and security procedures.

Even in this environment, HyperOffice has maintained 99.9% uptime. Should your personal computer crash, you may still access critical email, files, projects and contact information on any computer with a web browser. In this way, HyperOffice can serve as part of a data backup and recovery strategy for your business.

Privacy and security

HyperOffice employees must follow a strict policy on user privacy and security. Some regulations include:

1. All HyperOffice employees must sign a strict non-disclosure agreement concerning user data. Violation of the agreement carries severe legal penalties.
   
   
2. Passwords are never provided over the phone.
   
   
3. Only select HyperOffice employees with top security access may access the physical servers, which house user data.
   
   

Data security

We have implemented one of the industry's most rigorous security protocols to protect your data-and our reputation. Our data security strategy is based on three principles:

1. Deployment of multiple levels of data security and backup.
   
   
2. Use of the latest security practices and industry-leading security products.
   
   
3. Regular reviews, analysis, and updates of HyperOffice policies and security practices to identify potential weaknesses.
   
   

HyperOffice has led the industry by implementing multiple levels of security. Your information is protected from other Internet users by way of user authentication, from hackers with industry leading firewall software, and from actual intruders through multiple forms of protection provided by our hosting partner, NTT/Verio, the worldwide leader in hosting and Internet security.

		Secure Socket Layer Encryption (SSL)

Secure Socket Layer (SSL) Encryption is available as an upgrade option for those customers interested in adding an extra layer of security to their online workplace.

SSL Encryption provides an extra level of protection to your intranet, giving you the peace of mind that all communication, collaboration and data exchange with colleagues and customers are conducted in a secure environment.

Based on advanced code scrambling technology SSL Encryption prevents hackers and other intruders from accessing your data. For more information about SSL Encryption, please contact us by clicking here.

		Generous Disk Storage

Each HyperOffice account comes with 100MB of disk space per user. For example an account with 25 users will get a total of 2.5GB of disk space. A rate of $3/month is applied for each additional 100MB of disk space used.

		Data Imports & Migration

While most customers use one of the available tools in HyperOffice to synchronize data with Outlook or to import data from third party sources, some customers prefer to rely on our professional experts to help them with their data import/export requirements. If you would like to learn more about this service please contact us by clicking here.

		Branding & Customization

Convey a professional image and streamline your operations by customizing your online workplace.

1. Brand your company's email ([email protected]) with Business-Class email.
   
   
2. Customize your login page URL (office.yourcompanyname.com) and your login page look and feel.
   
   
3. You can even incorporate your login process right into your existing web site.
   
   
4. Brand your desktop (personal and group) with your company logo or any image.
   
   
5. Customize your online workplace so that your users can have access to other applications with single sign-on capability right from HyperOffice.
   
   
6. No need to leave HyperOffice to access other applications.
   
   
7. Receive news relevant to your industry and work right on your desktop.
   
   
8. Modify your desktop to display only what you are interested in.
   
   

To learn more about these and other customization options please contact us by clicking here.