Q: How do I sync my HyperOffice group calendar data to my handheld device? A: Use the 2nd calendar option during the configuration setup. This will sync all personal and group calendar data together into your Outlook calendar. From there you can use the sync software that came with your handheld device to get the data from Outlook. Whend doing this, please make sure to exit HyperShare (right-click Exit) to avoid conflicts.
Q: I have a lot of folders in Outlook. How can I get the data to go into my HyperOffice account? A: You have to create Groups in HyperOffice first. Then, HyperShare will create the Group folders in Outlook. These newly created group folders in Outlook will correspond to the groups in HyperOffice. Drag your items from your old Outlook folders into the ones created by HyperShare and they will sync. Items placed in folders created by HyperShare will sync into HyperOffice.
Q: What is the difference between the "Configuration" and "Synchronize" options when I right-click the HyperShare icon in the system tray? A: The Configuration sync maps out the folder and group structure between Outlook and HyperOffice. This allows you to select specific groups to sync. The "Synchronize" option comes next. It does the actual work of getting your Outlook and HyperOffice data in sync.
HyperShare for Outlook synchronizes data between your HyperOffice account and Outlook. It provides a useful way to share data without ever logging in to HyperOffice.
A HyperOffice account - you must have a valid HyperOffice account to share data.
Outlook 2003 - HyperShare for Outlook does not currently support Outlook Express. Please make sure your copy of Outlook 2003 has Service Pack 2 installed as well as all available updates and patches. You can check this by going to the Microsoft Office update page or download Service Pack 2 directly.
Outlook 2007 - HyperShare works well with Outlook 2007. All Microsoft Office updates are recommended, but not required.
Windows XP - Windows XP users must have service pack 2 installed.
Windows Vista - We recommend that Vista users have all available Microsoft Updates.
Microsoft .Net and MDAC (recommended for XP users) - These two items will be installed automatically for you during the installation process. This step will be skipped if you already have these items installed. You can download them before hand here: .NET 2.0 and MDAC 2.8
When HyperShare opens, enter your HyperOffice Email address as the username and your HyperOffice password. ( view image )
Select what areas you would like to sync between HyperOffice and Outlook.( view image )
HyperShare will then retrieve the group list from HyperOffice
If you checked to sync your calendar, you will be given 3 options. Note: You can switch between these 3 options any time by running the configuration sync again. ( view image )
Single Calendar with group meetings - this is good for handheld devices. Your personal calendar will sync with Outlook, as well as all group meetings you have accepted.
Single Calendar with group meetings and all group events - this is also good for handheld devices. Your personal calendar will sync with Outlook, as well as all group meetings and events.
Multiple Calendars - HyperShare will create folders in Outlook for each group. Events will then be separated in their respective group folders.
Now select how often you would like HyperShare to automatically sync in the background.
( view image )
HyperShare will then have you select the specific groups you would like to sync to. The top-most checkbox is the personal section for that item.
( view image )
Click OK. HyperShare will then run through the first sync between HyperOffice and Outlook. After this sync, it will stay in the background, updating as often as you configure it to. ( view image )
You can run a configure sync, or a general sync at any time by right clicking on the HyperShare icon in the system tray. ( view image )
Q: How do I sync my HyperOffice group calendar data to my handheld device? A: Use the 2nd calendar option during the configuration setup. This will sync all personal and group calendar data together into your Outlook calendar. From there you can use the sync software that came with your handheld device to get the data from Outlook. Whend doing this, please make sure to exit HyperShare (right-click Exit) to avoid conflicts.
Q: I have a lot of folders in Outlook. How can I get the data to go into my HyperOffice account? A: If you haven't already, first run a configure sync. This will create a folder in Outlook under your main sections called "Groups". Next, log in to your HyperOffice account and create create a group. Then, create a folder in Outlook underneath the Groups folder that has the exact name as the group you created in HyperOffice. These newly created group folders in Outlook will correspond to the groups in HyperOffice. Drag your items from your old Outlook folders into the ones you created and run the sync.
Q: What is the difference between the "Configuration" and "Synchronize options"? A: The Configuration sync maps out the folder and group structure between Outlook and HyperOffice. This allows you to select specific groups to sync. The "Synchronize" option comes next. It does the actual work of getting your Outlook and HyperOffice data in sync.
Q: What are the 2 stars ** by my folder names in Outlook? A: HyperShare will put 2 stars in front of folders in Outlook that will not sync over to HyperOffice. If you want data in these starred folders to go to sync, you must first create the groups in HyperOffice. After creating the groups, HyperShare will create new folders in Outlook. Then you can drag the contents of the starred folders into the newly created folders. Now your data will sync up.
Q: Does HyperShare for Outlook sync my Email? A: No, HyperShare for Outlook and your IMAP or POP3 Email settings are seperate items. If you would like your HyperOffice Email to go to Outlook, follow these instructions. After setting up both IMAP and HyperShare, you will see a notification pop up when you have received an Email.
Q: I like the calendar option that creates folders for my groups in Outlook, but I need to Sync my mobile device to a single calendar. What should I do? A: You can switch between calendar options. Just run the configuration sync again and choose the first or second calendar option. Now your items will sync to one calendar. HyperShare allows you to move between calendar sync options.
Q: I get an error message saying Query Outlook.interface Failed. What should I do? A: This happens sometimes when HyperShare has lost connection to the outlook database. You will need to restart HyperShare. Right click on the HyperShare icon and choose "Exit". Then start HyperShare again. If you continue to receive this error, restart your computer.
Q: What does clearing the database do, and when should I do it? A: Clearing the database erases all data that HyperShare has. It lets you start over with HyperShare. It is usefull if you have made major changes in Outlook or HyperOffice and want to start over with a fresh sync. Clearing the database should also be used if you are changing Outlook profiles and want to use the Sync with a different HyperOffice account. After clearing the database, you will most likely see warning messages during your first sync asking you which items to keep (Portal or Outlook). This is because HyperShare does not have the data anymore as to which item was changed last. After making your decisions, these messages will not show up again.
QueryInterface for interface Outlook._Application Failed HyperShare has to connect to Outlook to work correctly. This error occurs when the connection has been lost. To fix, Right-Click on HyperShare and choose "Exit". Then start HyperShare again.
Failure code: 204 - Unable to Synchronize; Invalid contact item This warning tells you that a certain contact does not fit the criteria to be added to HyperOffice. HyperShare will skip over this contact. To fix, make a note of the contact and wait until the sync is done. Then make the correct changes and clear out the database by right-clicking the HyperShare icon, selecting "Support" and "Clear the Database". Then run the configure sync again.
It looks like it's working, but no data is synching Right-click on the HyperShare icon, choose "Support" then click "clear database". Now right click on HyperShare again and choose "configuration". Follow the instructions Here. Please remember that items in folders that have **two stars in front of them will not sync over into HyperOffice. Specified Cast is not Valid When HyperShare has an item that cannot be recognized due to format, it will throw this error. The most common cause of this message is a "Distribution List" in your contacts section. A distribution list is a contact that is a list of Email Addresses. To fix, remove the item from any folders that are synching.
If you cannot find the item causing the error do the following:
Move all your items to a backup folder that is not synching (most likely a **folder).
Move 10 to 20 items back into the synching folder.
Run a Synchronize
Repeat steps 2 and 3, adding more items to the Synching folder
Stop when you find the specified cast error.
Remove the item causing the error from the synching folder.
