The following instructions detail steps for configuring your DNS settings to properly use the HyperOffice service with branded login urls and branded email domains (e.g. @yourcompany.com). Please be aware that changing your DNS settings should not be be done until your HyperOffice account is properly configured and your users have been set up. Performing the change prior to this may result in the loss of emails and/or a delay in email delivery.

Important Note:
When migrating a domain that is already being used to receive email, care should be taken to ensure that the HyperOffice usernames match the portion of the users email address prior to the '@' symbol. Therefore if a user is currently recieving email as:

     [email protected]

and the 'company.com' domain is being transferred to HyperOffice, her username should be:

     Jane

to ensure that she does not lose any email. Once changes have been performed, it may take 24-48 hours (depending on the registrar) for the change to propogate through the internet.

Important Note:
When the HyperOffice purchase is made and the choice is made to use a custom domain (options 2 or 3), HyperOffice immediately deactivates the existing login url and email domain that was assigned to the portal before. Therefore if a portal was originally accessed by going to http://mycompany.hyperoffice.com and the users received email as [email protected], these will cease to work and the users will not be able to recieve email or access the portal until the DNS is properly pointed to the portal at which point the URL and email domain will have been changed to the branded domain. If it is essential that the portal be accessible during the transition time, the portal may still be accessed by using a temporary URL that can be obtained by contacting support.

Please be aware that while we have provided this information to make your DNS changes easier, HyperOffice is not responsible for the content listed in these steps, as we are not the authoritative source of this information. Any further questions about this process should be directed toward the respective domain registrar.

Go Daddy

1. Log in to your Go Daddy account.
   The login box is located on the upper left hand corner of the screen.




2. Click on Domains > My Domains
   A screen that says "Manage Domains" should appear. Click the checkbox for your domain.




3. On the right side, click the plus sign [+] on "Total DNS Control".
   Then click on "Total DNS Control And MX Records" and then "Launch Total DNS Control Manager". A new window will open up and show you all your DNS information. We are concerned with CNAME and MX information only.




4. Click on "Add New CNAME record"
   This is the top red arrow.




5. Set up your CNAME as shown
   The alias name will be "office" and it will point to "customurl.hyperoffice.com". Click Continue after setting this up, then click Add.




6. Click on "Add New CNAME record"
   This is the bottom red arrow.




7. Set up your MX record as shown
   The priority value will be "10". The host name will be "@" and it will go to the address "custommail.hyperoffice.com". Click Continue after setting this up, then click Add.




8. Delete all other MX records
   Having more than one MX record pointing to different servers will confuse some mail servers. Please delete all other MX records that are set up on the account.




9. Log out and you are done. Please note that it takes up to 48 hours for the changes to take place. After this time period, if you cannot log in or receive Email, follow these instructions to check your settings.

Enom

1. Log in to your Enom account.
   The login box is located on the upper right hand corner of the screen.




2. Enter your username and password.




3. Type in your domain name.
   When finished, click on the "Go" button.




4. Go to DNS Settings > Configure
   There may be some default information above the Configure button.




5. Go to DNS Settings > Configure
   The hostname will be "office", record "CNAME" and it will point to "customurl.hyperoffice.com". Scroll to the bottom and click Save changes.




6. Click on Mail Host records initial setup
   If you already have email set up with Enom, you can skip this step.




7. Configure Email settings to User
   This allows you to set up an MX record.




8. Add an MX record
   Scroll down to the Email section. Add an MX record (the @ symbol) pointing to "custommail.hyperoffice.com". Delete all other MX records that may be present. Scroll to the bottom and click Save changes.




9. Log out and you are done. Please note that it takes up to 48 hours for the changes to take place. After this time period, if you cannot log in or receive Email, follow these instructions to check your settings.

1 and 1

1. Log in to your 1 and 1 account.
   The login box is located on the upper right hand corner of the screen.




2. Go to the Manage Domains section.
   The manage domains area allows you to change MX and CNAME records.




3. Click the check box, then click "DNS".
   If you have more than one site, make sure the correct one is checked.




4. Click "Edit DNS settings"




5. Create a CNAME called office
   point this CNAME to customurl.hyperoffice.com and save your settings.




6. Edit the Nameserver settings
   Here is where the MX record gets set up.




7. Point MX record to custommail.hyperoffice.com
   Select "Other Mail Server" point it to custommail.hyperoffice.com priority 10 and delete
   ALL other MX records that may be present. Save your settings.




8. Log out and you are done. Please note that it takes up to 48 hours for the changes to take place. After this time period, if you cannot log in or receive Email, follow these instructions to check your settings.

PowWeb

1. Click on OPS Login
   The login link is located on the upper right hand corner of the screen.




2. Log in to your PowWeb account
   Enter your username and password.




3. Select your Domain & click on DNS
   This is where we will add the CNAME and MX records.




4. Create a new CNAME alias
   Enter the alias "office" pointing to "customurl.hyperoffice.com" and click "add CNAME".




5. Create a new MX record
   Enter the @ symbol, priority 20 (it can be any number), point it to "custommail.hyperoffice.com". Click "add MX" and be sure to delete ALL other MX records that may be present. Save changes and you are done.




6. Log out and you are done. Please note that it takes up to 48 hours for the changes to take place. After this time period, if you cannot log in or receive Email, follow these instructions to check your settings.

Network Solutions

1. Log in to your account
   The login link is located on the upper left corner of the screen.




2. Click on Custom DNS Setting
   Thin hit the Apply Changes button.




3. Click Continue




4. To set up an MX record, click "add/edit".
   This will take you to the DNS control area for MX records.




5. Add a new MX record
   Enter Priority: 10, Mail Server: custommail.hyperoffice.com, delete all other MX records, then save your settings.




6. To set up a CNAME record, click "add/edit".
   This will take you to the DNS control area for CNAME alias records.




7. Add a new CNAME record.
   Alias: office, select "other host": customurl.hyperoffice.com




8. Log out and you are done. Please note that it takes up to 48 hours for the changes to take place. After this time period, if you cannot log in or receive Email, follow these instructions to check your settings.

Register.com

1. Log in to your Register.com account


2. Log in to your Account Manager


3. Select the domain name you wish to make the changes to from the main menu and click on the link "Edit Domain Alias (CNAME)" from the ADVANCED TECHNICAL SETTINGS menu.


4. The Edit screen will open. Click ADD.


5. Add a CNAME alias called "Office" that points to "customurl.hyperoffice.com".


6. Click Continue to apply the changes, click continue again to confirm the changes


7. Go back to your account manager screen and select the domain again.


8. Click on the link "Edit MX Record" from the ADVANCED TECHNICAL SETTINGS men. Once inside you will be given the option to direct the Email for your domain name towards the desired mail server.


9. Direct the Email to "custommail.hyperoffice.com". Save the settings.


10. Log out and you are done. Please note that it takes up to 48 hours for the changes to take place. After this time period, if you cannot log in or receive Email, follow these instructions to check your settings.

Worldnic

1. Log in to your Worldnic account
   Click the Login link at the top of the screen.




2. Click on the Domain names in your account
   You can also enter your domain name in the "quickly manage this domain" bar.




3. Click on the domain name.
   This will bring up your domain information.




4. Under DNS settings, click Configure.
   You will be adding a CNAME alias first.




5. Create a new CNAME alias
   Enter Hostname: office, Record Type: CNAME alias, Address: customurl.hyperoffice.com, then save your settings.




6. Click "initial setup" for Mail Host Records
   If you already have MX records set up, you may skip this step.




7. Under "Available Options" click USER
   This will allow you to set up an MX record pointing to us.




8. Create a new CNAME alias
   Enter Hostname: @, Address: custommail.hyperoffice.com, Pref: 10 and DELETE all other MX records. Save your changes.




9. Log out and you are done. Please note that it takes up to 48 hours for the changes to take place. After this time period, if you cannot log in or receive Email, follow these instructions to check your settings.

Yahoo

1. Visit your Business Control Panel page.
   Sign in to your yahoo account.



2. Once signed in, you will see modules for each of your domain names on the "Manage My Services" page. Select the "Domain Control Panel" link that corresponds to the domain whose record you wish to edit.



3. Click the "Manage Advanced DNS Settings" link.



4. Click on Add Record
   Now we will configure a new alias.




5. Add a CNAME alias.
   Enter Source: office, Destination: customurl.hyperoffice.com then click Submit.




6. Click on Change MX records
   Now we will configure a new MX record.




7. Add a new MX record
   Delete the YAHOO MX records and add an MX record pointing to custommail.hyperoffice.com, then click Submit.




8. Log out and you are done. Please note that it takes up to 48 hours for the changes to take place. After this time period, if you cannot log in or receive Email, follow these instructions to check your settings.

DNSmadeEasy

1. Log in to your DNSmadeEasy account
   The login link is in the upper left corner.




2. Click on Managed DNS
   You will be adding a CNAME and MX record from the next screen.




3. Add a CNAME alias
   Click on "Records".




4. Click "add CNAME record.




5. Enter the correct information.
   Name: office, Data: customurl.hyperoffice.com then save your settings.




6. Go back to your DNS config screen.
   Click on Records again.




7. Click "Add MX record".




8. Enter the correct information.
   Data (mail server): custommail.hyperoffice.com MX level: 20, then save your settings.




9. Delete all other MX records.
   Click "remove" by any other MX records present. Leave the MX record you just made.




10. Log out and you are done. Please note that it takes up to 48 hours for the changes to take place. After this time period, if you cannot log in or receive Email, follow these instructions to check your settings.

General DNS Configuration Instructions

1. Log in to your account.


2. Look for a section that says DNS Controls. You may have to select the domain you will be modifying before you can see the DNS controls section.


3. Look for a section that says Add CNAME, Add CNAME Alias, or Add Subdomain. You want to add a CNAME called "office" and point it to "customurl.hyperoffice.com". Save your settings.


4. Look for a section that says Add MX record, Configure MX records, or Email Settings. You want to add an MX record for the "@" domain that points to "custommail.hyperoffice.com". Save your settings.


5. While in the MX records section, DELETE ALL OTHER MX RECORDS. This will make sure that all mail goes to your HyperOffice account.


6. Log out and you are done. Please note that it takes up to 48 hours for the changes to take place. After this time period, if you cannot log in or receive Email, follow these instructions to check your settings.

Checking your DNS settings (with a Windows OS)

Here are steps you can take to make sure you have set up your DNS configuration correctly. Please be aware the changes may not show up for 48 hours after you make them. The example here is with a fictitous company called www.NetResultesGlobal.com. They have set up a CNAME pointing office.netresultsglobal.com to customurl.hyperoffice.com and an MX record pointing to custommail.hyperoffice.com.

1. Click on the Windows Start button
   Click on RUN.




2. In the Open box, type CMD
   This opens up a command prompt.




3. Type NSLOOKUP office.yourcompany.com
   This will check the CNAME alias you set up called "office".




4. verify "office" is pointing to Customurl.hyperoffice.com
   You should see customurl.hyperoffice.com by NAME. You should also see your domain "office.yourcompany.com" by ALIASES. If this is not correct, please go back to your DNS settings and make the proper changes. If this is correct, type cls to clear the screen.




5. Type nslookup and press enter.
   You should see a > sign.




6. enter "set type=mx" (no quotes).
   This will allow you to check MX records.




7. type in your domain name
   Make sure you are spelling it correctly and there are NO subdomains (www, mail, etc).




8. verify it is pointing to custommail.hyperoffice.com
   You should see your domain name, MX preference, then Mail Exchanger = custommail.hyperoffice.com. If you do not see this, go back to your DNS configuration and make the correct changes. If you see any other MX records, go back to your DNS configuration and delete them.