Can you provide customization services?
Yes. Even though users can select their own customization requirements through our user-friendly interface, our training and professional services packages allow users to manage elaborate or complex customizations.
How long does it take to set up?
Depending on the complexity of an implementation and the degree of customization it may take anything from less than an hour to several hours.
What do I do if my company size grows?
HyperOffice is immensely scalable, and designed for small and medium companies with ambitious growth plans. Simply add as many users as you would like through a user-friendly administrator interface. Pay as you grow. With HyperOffice you can easily scale up or down and only pay for the number of users signed up for your company.
No. HyperOffice is an all-inclusive suite of software tools that allows you to access all of your files and information from any web-enabled computer. Just turn on any computer, get online, and you’re ready to start. HyperOffice will work with Microsoft Internet Explorer 9.0 or higher, Firefox 3.0 or higher, and Chrome. There is no software to download, no hardware to install.
With HyperOffice, new features are always being added automatically, with no need for you to upload or change your equipment. Your HyperOffice account will automatically feature the most current version of the software, updated virus protection, the newest security processes, and new features. Never worry about upgrades, backups, or maintenance again.
HyperOffice supports the following browsers:
– on a PC:
Firefox 3.0 and higher
Internet Explorer 9 and higher
Safari support coming soon
– on a Mac:
Safari support coming soon
Yes. HyperOffice supports Mozilla, which works on Unix/Linux. Although some features work slightly differently on each OS, most functionality is available and similar across Operating Systems.
The user only needs an Internet connection and a browser to accessHyperOffice. Users who have individual accounts and access HyperOffice on a dial-up connection can log in at http://fast.hyperoffice.com to avoid waiting for the main login page to load up.
99.9% of the time.
250 MB per user for a base plan of 5 users, which increases upto 500 MB per user, as number of users increase. An additional 5 GB of disk space can be purchased for $25 per month. For further information please visit our Pricing page.
Data is backed up in real-time and on a continuous basis. For more detailed information please visit our Services page.
How reliable is HyperOffice?
Our team of experts is constantly upgrading and supporting HyperOffice. Redundant servers with 99.9% reliability, Virus protection, and automatic backups are only a few features that make HyperOffice a secure environment for your online information storage. For more detailed information please visit our Services page.
Can we get back-up disks of our stored data?
HyperOffice offers an archiving feature that allows for customers to back up their own data. For more information please contact your account representative at 1-800-434-5136.
If I’m using HyperOffice at an Internet cafe/library/public computer, can someone go to the browser history and get into my account? Will the cookies that are stored be a security concern?
Is my business data protected with HyperOffice?
Yes. Our secure login application prevents unauthorized access to your company’s confidential data. A secure connection (SSL) is available for an additional charge and is established with our server at every login. This feature allows for data encryption during its transmission to the HyperOffice servers. For more detailed information please visit our Services page.
Can I access other email accounts with HyperOffice?
Yes. Like Outlook, you can set up HyperOffice to read from any POP3 accessible email account. With one simple setup, you’ll have one portal to access all of your business and personal email accounts. No more logging into multiple services, searching multiple accounts, or missing critical emails. Please keep in mind that AOL and Hotmail do not support POP3 accounts and this feature will not work with those mail providers.
I already use Microsoft Outlook. Do I need HyperOffice?
Yes. HyperOffice can replace Outlook or be used in conjunction with Outlook, depending on your needs. Most users find they no longer need Outlook because HyperOffice provides all the same features and functionality of Outlook plus a whole lot more.
Microsoft Outlook is a PC based software program, which means you will have to purchase a copy of this software and install it on your computer. From this point on all of your emails, contacts, files and information are stored on your computer. Therefore you can only access your email, contacts, calendar, files…etc. through your computer.
In contrast HyperOffice is a browser-based application, which requires no installation and is always available from any computer. HyperOffice stores your critical files and information securely online, providing you with 24×7 access to the information you need. In addition, HyperOffice includes groupware and many other productivity applications that allow you to work more efficiently with your team members.
Does HyperOffice synchronize with Outlook?
Yes. HyperOffice can be used as a replacement or as an add-on feature to Outlook. With HyperOffice, you can synchronize your calendar, contacts, and tasks with your existing Outlook information. Once synchronized, HyperOffice can replace or be used in conjunction with Outlook, providing access to your entire office online anywhere, anytime in a safe, secure environment.
Does HyperOffice synchronize with mobile devices like iPhone and BlackBerry?
Yes. HyperMobile is a mobile messaging service built into HyperOffice that lets you synchronize and push email across mobile platforms. Devices supported include iPhone, BlackBerry, many Androids (2.2 and above), Windows Mobile, most Nokia phones, SyncML phones, Java phones etc. For more details, visit the Mobile Synchronization page.
Does HyperOffice protect my emails from viruses and spam?
Yes. The HyperOffice email system provides an anti-virus service to block viruses and prevent them from reaching your inbox. All affected emails are automatically put in the ‘Quarantine’ mail folder and deleted after a short period. HyperOffice also provides a spam control service that redirects all spam emails to the ‘spam’ mail folder, which is purged periodically.
Can I keep my email address?
Yes. HyperOffice allows company account users to use a custom email address, such as email@example.com.
Can I setup aliases in HyperOffice?
Yes. HyperOffice will let you create aliases for your company account.
Can I restrict people from viewing/editing/deleting shared files?
Yes. Hyperoffice enables a group administrator to define user rights on all the sections of the group. A user can be assigned any combination of read/write/delete/create directories privileges on a group’s shared files.
Yes. HyperOffice provides a contact import tool that allows for data to be imported from a csv (comma separated value) file.
Does HyperOffice synchronize with the address book of mobile devices like iPhone and BlackBerry?
Yes. HyperMobile lets your mobile teams access and wirelessly sync company data – email, calendars, contacts, tasks, documents & more – across almost any mobile phone, PC, or Mac. Read more on our mobile sync page.
Can I share calendars with people not using HyperOffice?
Yes. Each group in your HyperOffice account comes with a public calendar that is accessible to anyone inside and outside your account.
Does HyperOffice synchronize calendars with mobile devices like iPhone and BlackBerry?
Yes. HyperMobile lets your mobile teams access and wirelessly sync company data – email, calendars, contacts, tasks, documents & more – across almost any mobile phone, PC, or Mac. Visit our mobile sync page for more.
What are support hours?
Live telephone support is available Monday through Friday (excluding holidays) from 9:00am to 7:00pm US EST. Support contact number is +1.240.428.1700, option 4
Chat is available Monday through Friday (excluding holidays) from 9:00am to 6:30pm US EST. To access chat, click on “Help” in the top right corner of your portal, and then click on “Live Chat.”
What support options are available?
– Live telephone support is available Monday through Friday (excluding holidays) from 9:00am to 7:00pm US EST. Support contact number is +1.240.428.1700, option 4
– Chat is available Monday through Friday (excluding holidays) from 9:00am to 6:30pm US EST. To access chat, click on “Help” in the top right corner of your portal, and then click on “Live Chat.”
– You can submit support tickets and review existing tickets 24×7. New tickets are responded to Monday through Friday (excluding holidays) from 9:00am to 7:00pm US EST.
– Online training videos and help material are available 24×7–click on “Help” in the top right corner of your portal.
How much does customer support cost?
HyperOffice offers free support calls for annual subscriptions and unlimited free support emails and chat for all plans.
Do you offer discounts for non/not-for profits?
Yes, we offer a 10% discount for all non/not-for profit organizations.
How does the password recovery process work?
To retrieve your password use the ‘Forgot your password?’ link on the login page. Enter your username and answer the hint question you have set up at sign-up. Your password will be sent to the email address you provided at sign-up.
I have a small to mid sized company with a small/no IT department. If I have a problem what do I do?
HyperOffice is your IT department. We provide all the IT support you will need so you can avoid costly investment in IT personnel. If you have a question or need support, there are two convenient ways to reach us. You can email us at firstname.lastname@example.org or you can call us at +1.240.428.1700, option 4. Our expert support staff will answer any questions you have and will provide any technical support you may need.
Details of the cancellation process can be found here. If at the present time you don’t want to continue your HyperOffice subscription but expect to have a need for it in the future, you may want to consider our “Dormant Account” option. For only $1 per user/month we will preserve all information, setup and configuration currently stored in your portal, and you may fully restore your account at any time in the future.