Dear Pan….The collaboration agony column #1 – A team torn by email addiction.

In offering collaboration software for years and years, we tends to see recurring themes in the problems around collaboration that organizations are looking to solve. As a result, we have become “collaboration counselors” of sorts, offering solutions where possible, or sometimes merely salving a troubled soul.

This is first in a series of articles laying out common collaboration agonies. You may get your questions answered, benefit from others questions, or read out of sheer curiosity.


Dear Pan, my workday consists of nothing more than staring at my email inbox. A flood of emails received and sent, or digging in my email for information, and my work day is gone. Is it like this for everyone?


If it offers you any solace, it is like this for a lot of people. The average professional spends 28% of the work day reading and answering email, according to a McKinsey analysis.

But it doesn’t have to be this way. Real-time team chat is a vastly more modern and efficient way to communicate not only with teams, but with customers and prospects. In our own experience, we gradually and spontaneously gravitated from email to, our team communication solution. Anecdotally speaking, we were able to cut as much as 90% of our email time. The benefits of chat over email simply make it a no-brainer.

  • Real time. Being able to discuss and resolve issues in real time increases our speed as a team exponentially. Moreover, we can even chat in real time with existing customers and people who come to our website.
  • More ways to communicate. Rather than depending on text, we can quickly hop into a conference for high touch exchanges, presentations etc.
  • Organize documents. In chat, all the documents you have shared automatically fall in a documents repository, that you can search and browse without the clutter of having to dig though the inbox.

There is no 7 step program to save you from email. There’s just one step, get a team communication and chat application for your team today!