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HyperOffice > Additional Services > Training & Support


Dedicated Training

Need 1-on-1 training? Get personal, dedicated help with HyperOffice's administrator training.
Click on a package below to find out what type of training you need.

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Down Administrator Training $125/hr, up to 3 users

Learn how to set up your portal for users and projects. Our trainers will guide you through the features and help you decide the best way to implement your portal.

After completing this course, you will be able to:

dot Understand the difference between portal and group administrators

dot Modify a user's password

dot Create and delete users

dot Create aliases

dot Create, modify and remove a group

dot Add and remove a user from a group

dot Modify a group's properties

dot Modify document folder permissions within a Group

dot Customize a user's view of the portal or group

dot How to access online help, training videos and open a support ticket

 

Please call us on 866-264-0605 or email us for more information.

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Down Publisher and Portal Customization $125/hr, up to 3 users

HyperOffice administrators learn how to navigate your users through the group information by customizing your group's homepage with images, links, and HyperOffice modules.

After completing this course, you will be able to:

dot Create and modify profiles

dot How to create pages to navigate through the group information

dot How to use the Publisher wizards, Link, Image and Module

dot How to create 'snippets' for re-use on the group's pages

dot How to toggle between the menu interface and html code

 

Please call us on 866-264-0605 or email us for more information.

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Down Time Sheets & Expenses $125/30 min. session, up to 3 users

Administrators learn how to use the timesheet and expense workflow applications. The applications allow your users to submit timesheets and expense reports to management for approval and reimbursement.

After completing this course, you will be able to:

dot How to configure timesheets and expenses for users

dot How to define user settings for timesheets and expenses

dot How to add categories for time allocation

dot How to add items for expense reimbursement

 

Please call us on 866-264-0605 or email us for more information.

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End User Training		 $75/user/session
Each session below is 30 min.
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Down Session 1 - HyperShare, Mail, Outlook Mail Setup

Learn how to synchronize HyperOffice with your MS Outlook client. We will also help you set up your MS Outlook client to receive email via POP or IMAP protocols.

After completing this course, you will be able to:

dot Install and configure HyperShare

dot Set up your MS Outlook email account, POP or IMAP

dot Understand your HyperOffice Spam and Quarantine folders

dot Review POP accounts in HyperOffice

dot How to access online help, training videos and open a support ticket

 

Please call us on 866-264-0605 or email us for more information.

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Down Session 2 - Calendar, Contacts, Project Management, Notes

Learn how to use share information with your team using the Shared Calendars, Contacts and Project Tasks. Additionally, learn how to use notes, reminders and your personal calendar to keep track of your events as you plan your work day.

After completing this course, you will be able to:

dot Understand the difference between Personal and Group items

dot How to create notes and reminders

dot How to create an event (personal and public)

dot How to create a meeting

dot How to create a contact

dot Review how to import contacts

dot How to create projects and tasks

dot How to 'Link' items together

dot How to access online help, training videos and open a support ticket

 

Please call us on 866-264-0605 or email us for more information.

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Down Session 3 - HyperDrive and Document Management

HyperOffice has permission control over documents at a group, user, folder or document level. Learn how to upload files, manage revisions, set permissions and more.

After completing this course, you will be able to:

dot How to upload documents to the HyperOffice portal

dot How to lock documents

dot How to subscribe to change notification

dot How to install HyperDrive

dot How to setup version control

dot How to change a document's permission

dot How to 'Link' items together

dot How to access online help, training videos and open a support ticket

 

Please call us on 866-264-0605 or email us for more information.

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End User

HyperOffice offers free online and phone support for all customers.


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Down Phone Support Free

Questions? Need help getting started? We offer free phone support for our customers.

Speak with a live support professional. Call 301.255.0018, option 4, then 3.

 

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Down Online Support Free

We also offer online help with our ticketing system, knowledge base, videos, and more!

dot Configuration Wizard - Easy tool to guide you through your setup, step-by-step.

dot Online Help - Complete product documentation on how-to use HyperOffice.

dot Training - Library of 90 second videos with voice-over and visual illustrations

dot Knowledge Base - In depth instructions on advanced concepts.

dot Support - Open and track support tickets online.

 

Please call us on 866-264-0605 or email us for more information.

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Training Policies

To receive the most benefit from HyperOffice training, we request that you schedule your training within 30 days of purchase.
Contact training@hyperoffice.com to schedule your training session.

Cancellation Policy
If for any reason you need to cancel your training course, please contact your assigned trainer or email training@hyperoffice.com no later than one week prior to your training session. This will give us a chance to fill your reserved session with another customer. Communication must be received in the form of a phone call or email in order to cancel your session. Cancellation is permitted without penalty one week prior to the training date.

Late Cancellation
No show or late cancellation usually makes it impossible to fill your session with another customer. Therefore, HyperOffice will forfeit your fee for "no show" or late cancellation.

 


With 10 years of experience delivering online collaboration soutions, HyperOffice is the recognised market leader in online productivity and collaboration solution software for small to medium sized businesses. We provide the most comprehensive suite of solutions developed over years of hard experience understanding your growing business needs. HyperOffice's capabilities include customer extranet & intranet software, online document management, online project management, web calendar, contact management software, business email, Outlook sharing and synchronization, mobile collaboration and much more - offered as an integrated, easy to use solution accessible over any web connected PC, Mac, iPhone, or mobile device. HyperOffice is also a viable Microsoft Sharepoint alternative and Microsoft Exchange alternative for growing companies looking for the power of enterprise class messaging and collaboration - but without the associated costs and hassles. HyperOffice's extended suite of solutions includes HyperMeeting - a web meeting solution, HyperBase for online database management, and HyperCampaign for email marketing campaigns - all developed for your emerging needs, and seamlessly integrable with the HyperOffice collaboration suite at your choice.