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HyperOffice > Additional Services > Training & Support


Dedicated Training

Need 1-on-1 training? Get personal, dedicated help with HyperOffice's administrator training.
Click on a package below to find out what type of training you need.

All sessions are $125 for 1 hour of training, with up to 3 attendees

Click on titles for more information.

 
Down New Administrator Training

Learn how to set up your portal for users and projects. Our trainers will guide you through the features and help you decide the best way to implement your portal.


After completing this course, you will be able to:

dot Understand the difference between portal and group administrators

dot Modify a user's password

dot Create and delete users

dot Create aliases

dot Create, modify and remove a group

dot Add and remove a user from a group

dot Modify a group's properties

dot Modify document folder permissions within a group

dot Customize a user's view of the portal or group

dot How to access online help, training videos and open a support ticket

 

To learn more about dedicated training sessions, contact Account Management at 866-264-0605 or at clients@hyperoffice.com

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Down Site Publisher and Profile Creation

HyperOffice administrators learn how to navigate your users through the group information by customizing your group's homepage with images, links, and HyperOffice modules.


After completing this course, you will be able to:

dot Create and modify profiles to define the user log-in experience

dot Create a unique homepage with your images and information

dot Use the Site Publisher tools like menus, containers, HTML blocks, and modules.

dot Create page templates for re-use

 

To learn more about dedicated training sessions, contact Account Management at 866-264-0605 or at clients@hyperoffice.com

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Down Getting Started with HyperBase

Learn how to setup HyperOffice's online database management solution. HyperBase brings the power of databases to your growing organization as a simple, user friendly solution. Import data or use easy-to-create web forms to collect data, organize it any way you like with simple clicks, and use a querying tool to draw insights.


After completing this course, you will be able to:

dot Create tables and forms from scratch

dot Import data into a table

dot Create forms, manually and automatically

dot Create table look-ups and views

dot Establish user access and permissions

 

To learn more about dedicated training sessions, contact Account Management at 866-264-0605 or at clients@hyperoffice.com

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Down Setting up HyperShare and Microsoft Outlook Synchronization

Learn how to synchronize HyperOffice with your Microsoft Outlook client. We will also help you set up your Microsoft Outlook client to receive email via POP or IMAP protocols.


After completing this course, you will be able to:

dot Install and configure HyperShare

dot Set-up your Microsoft Outlook email account, POP or IMAP

dot Understand your HyperOffice Spam and Quarantine folders

dot Review POP accounts in HyperOffice

dot How to access online help, training videos and open a support ticket

 

To learn more about dedicated training sessions, contact Account Management at 866-264-0605 or at clients@hyperoffice.com

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Down Consulting - Set-up

Jumpstart your portal with a professional touch. In this session, we will help you set-up your first groups and users. We will also create profiles for your users to create a customized navigation pane and primary groups.


dot This session has a prerequisite of "New Administrator Training"

 

To learn more about consulting and customization, contact Account Management at 866-264-0605 or at clients@hyperoffice.com

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Down Consulting - HyperBase

Create a custom application for your business process. The HyperBase consulting session helps you identify business processes that may be applied to HyperBase and the best process to build the database. We even partially demonstrate the set-up process live.


dot This session has a prerequisite of "Getting Started with HyperBase" training

 

To learn more about consulting and customization, contact Account Management at 866-264-0605 or at clients@hyperoffice.com

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Down Consulting - Site Publisher

Learn how to create custom branded group homepages. In this session, we will help get you started in building a custom layout and navigation structure for your groups. We will also review best practices for homepage design, so that your customization efforts are simplified and streamlined.


dot This session has a prerequisite of "Getting Started with HyperBase" training

 

To learn more about consulting and customization, contact Account Management at 866-264-0605 or at clients@hyperoffice.com

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End User

HyperOffice offers free online and phone support for all customers.


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Down Phone Support Free

Questions? Need help getting started? We offer free phone support for our customers.

Speak with a live support professional. Call 301.255.0018, Option 4, then 3.

 

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Down Online Support Free

We also offer online help with our ticketing system, knowledge base, videos, and more!

dot Configuration Wizard - Easy tool to guide you through your setup, step-by-step.

dot Online Help - Complete product documentation on how-to use HyperOffice.

dot Training - Library of 90 second videos with voice-over and visual illustrations

dot Knowledge Base - In depth instructions on advanced concepts.

dot Support - Open and track support tickets online.

 

Please call us on 866-264-0605 or email us at clients@hyperoffice.com for more information.

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Training Policies

Cancellation Policy
If for any reason you need to cancel your training session, please contact training@hyperoffice.com or phone 301-255-0018 option 4, option 3, no later than two days prior to your training session. This will give us a chance to fill your reserved session with another customer. Communication must be received in the form of a phone call or email in order to cancel your session. Cancellation is permitted without penalty two days prior to the training date.

Late Cancellation
No show or late cancellation usually makes it impossible to fill your session with another customer. Therefore, HyperOffice will forfeit your fee for "no show" or late cancellation.

 


With 10 years of experience delivering online collaboration soutions, HyperOffice is the recognised market leader in online productivity and collaboration solution software for small to medium sized businesses. We provide the most comprehensive suite of solutions developed over years of hard experience understanding your growing business needs. HyperOffice's capabilities include customer extranet & intranet software, online document management, online project management, web calendar, contact management software, business email, Outlook sharing and synchronization, mobile collaboration and much more - offered as an integrated, easy to use solution accessible over any web connected PC, Mac, iPhone, or mobile device. HyperOffice is also a viable Microsoft Sharepoint alternative and Microsoft Exchange alternative for growing companies looking for the power of enterprise class messaging and collaboration - but without the associated costs and hassles. HyperOffice's extended suite of solutions includes HyperMeeting - a web meeting solution, HyperBase for online database management, and HyperCampaign for email marketing campaigns - all developed for your emerging needs, and seamlessly integrable with the HyperOffice collaboration suite at your choice.