THE EXPLOSION OF MOBILE DATA
Mobile phones are no longer solely about telephony. Enabled by the explosion of mobile bandwidth and powerful devices ranging from smart phones to tablets, they are fast replacing personal computers. Consumers are using these devices to manage their busy lives and professionals are using them to communicate and collaborate with customers and colleagues.
While consumers use mobile devices to check email, manage personal calendars, browse the net, or access FaceBook or Twitter, professionals, who are increasingly travelling or at a client site, want mobile access to work email, contacts, calendars, tasks, and files. Business owners and managers, by extension, want to enable teams with mobile tools to keep connected with work. Demand for these tools is poised to surge, when studies expect a third of the world’s workforce to soon consist of “mobile workers”.
SERVICE PROVIDERS ARE KEY PARTICIPANTS IN THE MOBILITY REVOLUTION
Given that mobile data services are a natural extension of their services, mobile operators, ISPs and SaaS vendors will find themselves well poised to serve the surging demand from end customers and businesses. In times of plummeting ARPUs, providers who offer these mobile value added services stand to create new revenue streams, and differentiate themselves from competition. Push email is an especially ripe market. Research expects global mobile e-mail to be a $40 billion market by 2015.
BENEFITS FOR YOUR CUSTOMERS
FOR BUSINESSES: MOBILE COLLABORATION
Businesses hesitate to implement mobile messaging servers like Blackberry Exchange Server and MS Exchange because they are complex, costly, and restrictive. You can leverage HyperOffice’s cloud native mobility solutions and enable business customers with mobile data services at lowest cost points in the market. Your customers have nothing to install or implement and multi-device support allows employees to bring their own mobile phones. Your business customers get:
1. HIGHLY EXTENSIBLE TECHNOLOGY
Any provider looking to enter the mobile data services market is faced by a confusing mix of parameters:-
HyperOffice simplifies the equation by offering a single technology with the widest possible support. It has implemented a “Pluggable” protocol layer which enables it to support all dominant protocols in the market, and quickly add support for any new protocol. Users get:-
2. HIGHLY SCALABLE
HyperOffice is designed as a carrier-grade platform and was therefore architected for maximum scalability. It can be used by a localized SaaS vendor looking to enable customers with mobility services, to large telephone carriers with a distributed subscriber base. It uses a stateless request/response communication protocol with “sticky sessions” to allow for a seamless load-balanced architecture that can scale linearly as the user-base grows. Its standard configuration supports full redundancy, system failover, session failover, and it is capable of supporting real-time geographic migration for geo-failover in a disaster recovery scenario.
3. LOW RISK COST LEADERSHIP
4. FLEXIBLE DEPLOYMENT OPTIONS
Apart from the option of being hosted and deploying from HyperOffice servers, or mobility solution has been architected to adapt to any technological or strategic landscape. There are three deployment options:
5. OWN YOUR CUSTOMER: OWN BILLING AND PROVISONING
HyperOffice lets our partners have full control of the billing and provisioning function. We have provided APIs that let partners plug HyperOffice into their existing billing and provisioning architecture.
6. FUTURE PROOF YOUR STRATEGY: FROM MOBILE COLLABORATION TO TOTAL COLLABORATION
As our partners strengthen relationships with end customers by offering mobile data services, there is an opportunity to gain further inroads by offering services which integrate downstream with push email and mobile sync. Messaging and collaboration software are the natural extension of push email and mobile messaging, since they serve the larger goal of enabling teams with the tools they need to be productive.
By extending their push email services to offer “end to end” messaging and collaboration services, partners can serve an increasingly greater part of the customers’ productivity pie, and differentiate themselves from competitors who offer “last mile” push services. Given that messaging and collaboration are expected to be amongst the fastest growing cloud markets, partners will see they are well positioned to tap in to the demand.
HyperOffice allows partners to leverage this opportunity by offering a suite of messaging and collaboration tools, fully integrated with mobility solutions. HyperOffice has more than 10 years of experience offering award winning messaging and collaboration solutions to businesses. HyperOffice’s mobility, messaging and collaboration services have been developed organically with deep architectural and data level integration, offering unparalleled responsiveness and multiple touch points - natural synergies that would attract end users from third party vendors.
Messaging and collaboration features are as follows, along with the mobile touch points and synergies:-
From Push Email to Business Email. HyperOffice offers a hosted business class email service, which allows SMBs to set up custom email for their employees. It offers best in class features like robust web mail, Outlook and Entourage integration, IMAP/POP3 support and more. Our push email feature is architected deep into business email, allowing responsiveness impossible to achieve with third party services. Partners can score an easy win by offering HyperOffice push email to end-customers, and then go on to serve their entire email cycle by leveraging our business email service.
Mobile calendars to Shared Calendars. HyperOffice’s online suite includes shared calendaring advanced features like shared group calendars, overlays, color coding, meeting invites etc. Users can synchronize calendars between their mobile devices, online, and desktop clients like Outlook. Since HyperOffice is a shared calendaring platform, users can manage shared calendars, and share events right from their mobile calendar.
Mobile Contacts to Contact Management. HyperOffice includes a powerful online contact management system, which allows users to maintain group contact lists, import contacts, customize contacts and more. This allows mobile users to get a lot more than PIM - users can manage contacts online, keep them in sync with their mobile address books, and even share mobile address book contacts.
Mobile tasks to Project Management. HyperOffice includes a powerful online project management system to manage everything from simple task lists to sophisticated projects with task dependencies and Gantt charts. It contains all the tools distributed teams need to schedule, track and manage projects. With task synching for mobile devices with native tasks, users can access, edit and share tasks right from their mobile phones.
Document Management. HyperOffice’s document management module allows users to store, share and organize documents online and also includes document collaboration features like versioning, permissions, notifications, audit trails and comments. HyperOffice has an optimized web interface for mobile devices, which allows users to access and even edit documents on devices which support documents.
HyperOffice includes a range of additional tools which may be accessed online, or through optimized interfaces for mobile web browsers.
Intranets. HyperOffice’s publisher tool allows SMB users without design expertise to create and manage intranet pages. Companies can use HyperOffice intranets to organize information, tools and workflows by groups within the company.
Web Forms and Workflows. HyperOffice includes an online database system, which allows users without database administration expertise to set up shared databases. Users without expertise can create simple database applications to automate everyday processes like lead tracking, support ticketing and order processing. A drag and drop web form publisher allows users to create online forms to simplify data collection.
Unified Administration. All of HyperOffice’s mobility, messaging and collaboration features can be managed through a simple unified administrator web console. It is a single place where administrators can perform all their duties of configuration, setting up and managing users, or enabling features.