Posts Tagged ‘linkedin’

HyperOffice Up in the Air (Waves)

Apart from reflecting the buoyant mood here at HyperOffice, the blog title also literally reflects the coverage HyperOffice has received from tech media in the past couple of weeks. Since we launched the new version of HyperOffice, we have continued to attract the interest of well known bloggers, journalists and analysts following the collaboration software market. Shahab Kaviani, our Vice President, Marketing had the fortune of being interviewed by the very best in the market over the last few weeks.

Our positioning of bringing integrated online messaging and collaboration software with a laser focus on small to medium sized businesses seems to have found resonance in this fast evolving and growing market. Google Apps and Microsoft BPOS have popularized the “integrated” approach, but their focus remains towards the juicier enterprise segment.

Rich Tehrani, CEO of TMC, interviewed Shahab for TMCNet.


Laurie McCabe of SMB Group, consulting firm focusing on the specific tech needs of small to medium sized businesses, interviewed Shahab for their “SMB Spotlight” podcast series.

Phil Wainewright, writer of the influential “software as a services” blog at ZDNet, and Managing editor at eBizQ, interviewed Shahab for eBizQ’s podcast series.

Make way for the all-new HyperOffice Collaboration Suite!

As you know, we announced the general availability of the all-new HyperOffice on the 20th of May. This announcement official ended a 6-month beta involving rigorous testing by thousands of our users, resulting in hundreds of bug fixes and enhancements.

The beta was steered by a “Product Development Committee” comprised of in-house experts and HyperOffice users. We made frequent trips to customer sites and conducted detailed customer interviews to get the new version just right.

As you know, the online collaboration market keeps growing like there is no stopping. New participants are entering the fray every passing day, Microsoft just launched its new collaborative range of products – SharePoint and Office 2010, even as Google and Microsoft fiercely wage the collaboration battle.

Being a pioneer in the online collaboration domain, we plan to ride this wave at its crest. The all-new HyperOffice has generated a lot of excitement in the market, and the whos-who in tech media had great things to say about the product. With our experience and depth of understanding of the market, our laser focus on small businesses, and a supercharged HyperOffice Collaboration Suite, we are hoping this will be a critical point in our company’s growth.

Here’s what the media had to say:-

Christopher Dawson from ZDnet, one of the world’s top authorities on Google Apps and online collaboration wrote in Can HyperOffice out-simplify Google Apps?

HyperOffice takes the relative simplicity of Google Apps and provides a turnkey SaaS solution”

David Roe from CMSWire wrote in his article HyperOffice to Take on Google Apps, Microsoft Web Apps?

While the release will give small companies the ability to collaborate with inexpensive and accessible tools, the release should also stir up the already turbulent and cloud app invested waters which Google and Microsoft (news, site) (with its upcoming Web Apps release) have been fighting in for months.

Matthew Weinberger of mspmentor.com wrote in his article HyperOffice Launches New Version of Cloud Collaboration Suite

I had the chance to take the new version of HyperOffice for a spin and came away intrigued – it feels almost like a desktop operating system in the browser window, and for the most part it had the responsiveness to match.

HyperOffice Nudges Google, IBM Aside with Cloud Apps for SMBs wrote Clint Boulton from eWeek in Dec when we had launched our beta.

HyperOffice launches new beta to take on Google Apps wrote Chris Kanaracus of IDG back in Dec.

It is great to see our vision resonate with the market. As Christopher Dawson said “there are many ways to skin the cat” (meaning many ways to serve the online collaboration market) and we hope to continue bringing a very distinct and compelling approach to this “skinning”.

Veteran Saas Collaboration Software Suite releases biggest upgrade ever

Today marks a major milestone in our company history, as we release a modern interface built with on AJAX. This release is a culmination of more than a few years of feedback from hundreds of thousands of our customers. As of today our flagship product, HyperOffice Collaboration Suite has two versions available simultaneously, referred to as the Classic version and the Modern version.  We expect that some of our customers have become accustomed to the Classic version and may not need the additional features which the new version affords, and will continue to support the classic version for the foreseeable future.

So what’s new? Here are some highlights, or you can check out this video.

– Modern Intuitive Design and User Interface

– New Color Calendar System

– Simple Customization and Branding

– Easier Administration and Onboarding

– Robust Project Management System

– New Wiki and Site Publisher

What did we do differently this time?

Since our humble beginnings in 1998, the way teams collaborate has undergone many transformations. As our target customers, small businesses and distributed teams, began to embrace new ways to work, we added new capabilities to our core messaging and collaboration suite. For example wikis became popular, and we added group wikis, people wanted more sophisticated project management tools,  so we beefed that up, road warriors wanted calendars and emails pushed to their mobile devices, so we rolled out HyperSynch, web conferencing became the norm, in comes HyperMeeting.

As you can imagine when you make so many improvements incrementally things may not gel as well as they could. 3 years ago we took a fresh look at our product and began planning for these developments. Along the way we proactively collected feedback from our customers on improvements which needed to be made. With today’s version, you will notice a fully integrated suite of collaboration and messaging tools that fit together elegantly , while being the most comprehensive in the market and simple to use.

Once we re-architected HyperOffice from the ground up, we interviewed customers, went on a many road trips to meet our clients in person.  We also stood up a Product Development Committee which is exclusively made up of customers who we meet with on a regular basis. They help us prioritize our roadmap, get specific feedback on features, designs, etc. Lastly, we spent 6 months in beta on the new version.

So here we are. A new and improved collaboration suite from one of the first SaaS companies in the market, laser focused on collaboration software and meeting the unique needs of the small medium sized businesses.  We thank our loyal customers tremendously for believing in our product, our company, and being so innovative to embrace the cloud before the tipping point as cloud computing moves into the masses.

We are proud to make such significant improvement without having to charge our customers a dollar more for all the new features or move to the new version. I think this is one of the most incredible things about the SaaS model.  It just gets better over time – for free!

Over the summer you will see more improvements aimed at helping customers adopt our product easier with usability improvements and adding customer requested features every couple months.

HyperOffice Makes Deeper Inroads into Global Collaboration Software Markets

vncNext week we will announce a new partnership with VNC – a European distributor with resellers in Europe, Middle-East and Africa. This partnership represents another important step in gradually building a carefully selected and qualified distribution channel. There has never been any doubt about the importance of a channel to the long term success of HyperOffice. The challenge has been timing and finding the right partners.

Timing

For a partnership to be successful there has to be a viable and sustainable business relationship. In other words our partners have to be successful in generating revenues and profits in order for our partnership to grow and thrive. One way partnerships don’t last long and don’t make economic sense. A few years back when we were exploring different channel models and partnerships we quickly realized that the market was not yet ready for a broad scale push to cloud based collaboration and messaging.

As a result we felt our partners would likely run into undue friction in their sales and marketing efforts. Today, the market has changed dramatically. Cloud based collaboration has moved from a niche technology to mainstream. Businesses of any size and representing any industry are comfortable with this new technology and in most cases interested to learn more. Businesses are looking to their trusted advisors (resellers, consultants, vars…etc) to guide them through their options and to help them benefit from the cloud. Resellers and partners are now in a position where they can choose to embrace this new shift in how technology is sold, delivered and consumed and profit from it.

Right partner

In the traditional software/hardware sales cycle, a reseller’s economic incentive is aligned with the vendor and not the customer’s ROI. In other words the majority of the effort on the reseller’s part is focused on making the initial sale. Once the sale is made the end customer will have to spend time, more money or both to get the technology they just purchased, deployed. Even more troubling is the fact that they are fully invested in that technology and stuck with it.

This model does not work well for most organizations and in particular for smb’s who lack the resources and the time for needs analysis, contract negotiation, large capital expenditure, long term IT planning and deployment. In the cloud model on the other hand the economic incentives for resellers, customers and vendors are all aligned with maximizing customer’s roi and with maintaining it through the life of the relationship. In this new model the customer’s investment in technology is spread over the life of their contract and is not concentrated all upfront. As a result the customer is in control and can cancel a service with minimum downside if they are not happy.  Therefore, the successful reseller will have to adjust their business processes from sales and marketing to support to accommodate customers in this new world. The right partner for us therefore is an organization with:-

1.      An understanding and appreciation for cloud based collaboration

2.      The infrastructure, processes and mindset that can help customers drive value from HyperOffice long after the initial sale has been made

3.   The required credibility to serve as a trusted adviser to their customers and partners

An established distributor in the SaaS and cloud marketplace, VNC offers a deep understanding of the cloud based collaboration market, along with a mature sales and support infrastructure. The executives at VNC have managed to build and operate a thriving distribution business while keeping ahead of the market and identifying the next important trend.

VNC is an ideal partner to take the next step with as we work to continue to build global marketing channels for the new generation of HyperOffice services and technologies.

Mobile collaboration comes to growing businesses

logo“Exchange for the rest of us” was the slogan used to announce MobileMe to the world. It allows users to push email, calendars and contacts to their iPhone without expensive MS Exchange installed on their servers. A relief indeed.

But a few questions arise.

What if you wanted to use a device other than iPhone and allow employees to be able to push corporate email, calendars, contacts or tasks to whichever device they already had, say, a BlackBerry, an iPhone, Windows Mobile, Nokia or any other?

What if you wanted to go beyond accessing and synching personal information, and actually allow your teams to be able to share contacts, calendars and tasks on their mobile phone?

What if you wanted to synch your mobile with your Outlook account, with or without Exchange?

These aren’t questions MobileMe can answer. Not quite “Exchange for the rest of us” then?

HyperSynch – True Mobile Collaboration for Growing Businesses

Today, we announced the beta launch of HyperSynch, a service added to the HyperOffice Collaboration Suite for no extra cost, which allows users to push, synch and share mail, calendars, contacts and tasks across multiple mobiles, PC and Macs.

graphic

HyperSynch is uniquely positioned to empower teams in growing businesses to use their mobile phones as business tools, for the following reasons: –

Bring your own mobile
– HyperSynch can push and synch emails, calendars, contacts and tasks for almost every major mobile phone platform including iPhone, BlackBerry, Windows Mobile, Nokia, Android, Java phones etc. You don’t need to force employees to buy a particular phone, or even procure special business purpose phones.  In all likelihood, HyperSynch will work with the mobile phone everyone already has.

Completely online
– Unlike expensive mobility software like BlackBerry Enterprise Server (BES) or MS Exchange, which require dedicated hardware, HyperSynch is completely web based – no servers to set up or software to download and install. Exchange and BES for the rest of us?

MobileWe! – Not only can you synchronize personal mail, contacts, calendars and tasks on your mobile phone, you can even share this information with your team! Any edits you make to shared contacts, will be reflected on your teams mobile phones in seconds; set up a group event, and everyone in your team will know, and so on.

Outlook Synchronization – HyperSync also lets you keep your mobile in sync with your Outlook mail, contacts, calendars, tasks and notes. No MS Exchange needed!

Battery Friendly – Regular IMAP/POP3 mobile mail sucks battery life right out of your mobile phone, when it queries the mail server every few minutes. HyperSynch puts the energy-onus on the server, as information is pushed only when it is updated.

Mobile Collaboration – Since HyperSynch is built into HyperOffice, you also get the benefit of HyperOffice’s award winning online collaboration software features – document storage and sharing, intranet/extranet workspaces, polls, forums, web forms etc. You can access these features right on your mobile browser, in addition to any PC or Mac browser.

See a video demo of what HyperSynch can do for you

Collaboration Software Upped a Notch – All New HyperOffice Now Available

Think we have been adding new features to HyperOffice at a blinding pace (wikis, full document search, publisher, HyperBase) in recent times? Brace yourself.

This Monday, we made available to all customers a re-invigorated, super-charged, eye-candy, ease-enhanced, all-new AJAX version of HyperOffice. This rollout is the culmination of a two year long project incorporating R&D with worldwide HyperOffice users, your invaluable feedback, 10 years of experience working with growing businesses, as well as the latest technological developments and market changes.

The New Look Calendar

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The new version brings a gorgeous re-done interface, new features, more robust existing features, and scores of subtle changes and enhancements across the suite.

It is pertinent to mention that there is more to the new HyperOffice than meets the eye. Beyond apparent feature and cosmetic changes, the back-end sees profound changes as well. The front end is now build in AJAX, the back-end has been shifted to cutting edge Java technology and we have effected far reaching architectural changes.

Apart from giving our users much greater speed and application responsiveness and more tightly integrated features, the new architecture allows us great flexibility and nimbleness to build out the HyperOffice collaboration software platform. This will allow us to quickly add features and functions in response to your feedback and market changes.

Late last year, we had announced a private beta of the new HyperOffice, where a select group of customers and HyperOffice employees tested it rigorously over a period of 10 weeks, fleshed out the bugs and helped streamline the upgraded suite.

We were pleasantly surprised, and the news made a big splash with the media, attracting coverage from mainstream publications like NYTimes, eWeek, ComputerWorld, Cmswire, InfoToday, SmallBusinessComputing and more.

And now, dear customer, the new HyperOffice is ready for you to give a spin.

For those of you who don’t want to jump right into it, the “Change Style” button on the top right allows you to keep using the old version, which has now been rechristened “classic” flavor HyperOffice.

We hope to make the new HyperOffice available to the general public very soon, so keep tuned!

Enough rambling. How about you take a first hand peek at the new HyperOffice yourself below.

New HyperOffice Video

Company.com launches to help small businesses collaborate online via social networking to save money and boost productivity.

company_logo_11_144x81

While social networking has been all the hype lately, it’s not clear/proven how small businesses will put it to work for them. New companies sprout up daily claiming to be experts to help you leverage social networking in your small businesses. Typically they focus on building a message, report, widget, video that will get passed around and people will hear about your business. Others advise you on how to protect you reputation in communities and use communities like LinkedIn to find leads and insert yourself in relevant discussions online.

How many communities can one possibly be active in? There’s no shortage of online communities; Salesforce.com has Chatter, Google just put out Buzz, LinkedIn is my favorite so far, and of course Facebook.

We come back to the question, how can businesses put social networking to work for them. I think Company.com has the answer. What they do different is structure the conversations and match up people so business owners and management can find conversations around their toughest problems. They do this by creating communities with experts they have vetted who contribute with solid advice. I’ve sifted through and have been impressed so far.

Company.com wants to be there for you from cradle to crave, by helping you find information around every step of the small business cycle i.e. how to raise finances, technology advice, how to streamline operations, advice on business strategy, and more.

They are backed by a very experienced management team – In my opinion the single biggest factor to the success of new business ventures. They also bring that human touch to helping businesses save money by vetting vendors, side-by-side comparisons, negotiating the best deal for their members- you- the small business owner. Not just another ad-based non-discriminating aggregator like business.com

They want to “help businesses make money and save money.” We’ll, we’re all for that.
At HyperOffice “ Our mission is to empower growing organizations with technology traditionally available only to large enterprises, and help them achieve business growth, competitive advantage and success.”

You can see why we decided to get behind Company.com and help small businesses compete with more effective and lower cost collaboration software. I hope you’ll check them out, and I look forward to watching them become a household name.

Wikis Part of Free Upgrade to HyperOffice Collaboration Sofware

The Wiki Phenomena

wiki-blog-11We are all familiar with Wikipedia, and have come across it often as we search the internet. It is the largest encyclopedia ever compiled by man – more than 7 times Britannica, the largest traditional encyclopedia.

The incredible thing about Wikipedia is that its content is entirely contributed collaboratively by volunteers – lay users like you and me. The reason why volunteers participate is the incredible simplicity of the underlying “wiki software” ( “wiki” is Hawaiian for “quick”). The site is comprised of web pages anyone can make changes to, as simply as typing into Text Pad. As soon changes are saved, they are available to everyone across the globe. Talk about simple collaboration!

And it is exactly this fact that has lead to its gargantuan growth to the greatest repository in just 6 years.

Wikis and Your Business

The Wikipedia success story certainly has great lessons and applications for businesses – especially small businesses. Collaboration is the heart and soul of successful business in today’s age – to be able to work together effectively in a network of employees, teams, partners, vendors and customers. Wiki software allows companies to do this with incredible ease – as simply as getting on a collaborative group wiki web page, adding content, and saving it to be instantly available to everyone else in the group.

Of course, company wikis need to have more structure and policy controls than a public wiki like Wikipedia. Only group members have access to a group wiki, and there should be tools to track the collaboration process.

HyperOffice Wikis are here – Completely Free Upgrade!

In our constant attempt to bring you cutting edge collaboration software technology, and bring you the best solutions in the market – we have added wikis to our range of collaboration features. HyperOffice wikis bring wiki software molded perfectly for your small business context. And in HyperOffice tradition, this upgrade is available to all users without any additional cost. Here are some of the things you can do: –

–    In the spirit of our theme for 2010, “no geeks required”, HyperOffice wikis are an incredibly simple way to work together. Just access your group wiki, add text, images, links to other company wiki pages, files or formatting, as simply as working with a word processor like MS Word.

–    Create highly customized group wikis with branding, html code, and collaboration modules.

–    Create unlimited group wikis sites for internal or external groups with as many interlinked wiki pages as you like.

–    Create policy controls around group wikis. Manage access permissions, and define role based access level.

–    Track collaboration by automatically recording the history of changes to your wiki pages, and who made changes.

–    Choose to get notified whenever changes are made to any wiki page.

HyperOffice wiki screenshot

wiki-blog

Demystifying the Software Release Process

There is an old joke in the software business that likens developers with artists that produce their work in excess purely for the love of creating. This often results in a highly developed application that falls a bit behind scheduled release.

As many of you may know, we are in the process of releasing the most significant update to our system in over ten years. Since the software release process is unique to our industry you may only know this through technical jargon like “Beta” and “Alpha”, you may ask what this really means or why is this process in place?

Currently we are using the new HyperOffice system with our staff internally, and we love it! In fact, we are eagerly awaiting the green light from development to open it up for public beta- meaning that you will soon be able to use the beta version as well.

cal

A view of the new calendar system in AJAX

The unique characteristic in software development is that it exists in a market that is rapidly evolving.  Being “in the cloud” we are able to quickly release updates and feature without any system downtime or installs on our client’s computers. This allows us to release the new version in phases. Many of you may already notice a few minor advancements rolling through from this release.

underconstruction1Why is the process important?

By conducting our testing in real-world environments, we are able to identify potential vulnerability, and quickly resolve it to ensure that our users never experience a compromise of data. We review all feedback and make adjustments accordingly; this creates an application that is designed by the users of the system.

Better Security and Stability
More Features and functionality
Simpler and More Intuitive User Interface

This not only makes our product feature rich and extremely stable, but it also is keeps it fast- which is very important when you are in the cloud.

What do the phases such as “Beta/Alpha” actually mean?

Simply put, these are steps in the release lifecycle. Without getting too technical, it all starts with the pre-alpha version, which contains all of the intended functionality of the final version, but precedes any extensive testing. The subsequent phases are Alpha (developed for an extensive private testing group), Private Beta (in which a limited release may be made available), Public Beta (a wider beta community) and finally full release.

Now, it is true that there are a number of other phases that are often thrown into the mix- this is a high level view.

You can help! And benefit too!

There are two ways we want you to get involved in this process. You may be involved in one of the other, or even both!

HyperOffice Product Development Committee: This is a group of HyperOffice clients that play an important part in the ongoing development and enhancement of our product. On average the commitment is about 1 hour a month, but in return, our development team hears your requests directly.

HyperOffice Beta Program: We encourage all interested clients to take part in the beta program of the new HyperOffice. This will give you full access to the new version as well as the ability to switch back to the classic version (your current version) at any time.

Click here to sign-up


Collaboration with HyperOffice Got Even Better : Full Document Search, Improved Publisher, More!

In the spirit of keeping our customers in step with the cutting edge of collaboration technology, and making our customer experience ever simpler and more powerful, we added multiple new features to HyperOffice. That’s what software-as-a-service is all about, isn’t it?

The latest up-gradations are the latest in a flurry of activity in recent months (we added HyperBase online database management features to HyperOffice, won the Skype for Business award, and partnered with Tata Communications and Etelos). Whew! Eventful year its been!

So, the new features.

1) Full Document Text Search – HyperOffice online document management features got a boost and finding corporate information just got easier. Now users can search through the entire contents of the documents they have within shared folders. Rather than having to remember the title or author, remembering any word or phrase in a document is good enough for you to find it. In addition, users can avail advanced search feature like searching by author, title, creation date etc. Although this new feature requires considerable computing power, we added it because this is something our customers have been asking for.

This new feature also gives HyperOffice the distinction of being the only online collaboration software in the market to include free full text search for documents without any additional charge.

2) HyperOffice Site Publisher got Turbo Charged! – If you thought creating intranet and extranet workspaces with the HyperOffice Site Publisher was easier before, you just gotta check out the latest version!

We have completely redesigned the Publisher to be easier and more fun to work with. You create completely freeform pages by just dragging and dropping elements wherever you want them to be on the page. All you need to do is drag and drop text boxes, collaboration modules, navigation, images, links, buttons or any other element to any area on the page you choose. No intranet software allows you to create completely customized pages for departments, teams, clients, partners with such ease. This is easier than any full fledged website publisher I have personally ever visited.

publisher-new

Just start dragging and dropping and transform your blank canvas into a group workspace like the following literally within minutes:-

new-publisher

More – In addition, HyperOffice has made changes to site administration tools, which lets the administrator perform their tasks from a central console with ease – add or delete users, specify permissions and roles, create new groups or delegate responsibility. In addition, administrators can easily view site statistics and reports they might need to measure the effectiveness of their portal.

Changes to each user’s admin tools simplifies how each site user manages their personal account and settings.