Archive for the ‘What’s New’ Category

Veteran Saas Collaboration Software Suite releases biggest upgrade ever

Today marks a major milestone in our company history, as we release a modern interface built with on AJAX. This release is a culmination of more than a few years of feedback from hundreds of thousands of our customers. As of today our flagship product, HyperOffice Collaboration Suite has two versions available simultaneously, referred to as the Classic version and the Modern version.  We expect that some of our customers have become accustomed to the Classic version and may not need the additional features which the new version affords, and will continue to support the classic version for the foreseeable future.

So what’s new? Here are some highlights, or you can check out this video.

– Modern Intuitive Design and User Interface

– New Color Calendar System

– Simple Customization and Branding

– Easier Administration and Onboarding

– Robust Project Management System

– New Wiki and Site Publisher

What did we do differently this time?

Since our humble beginnings in 1998, the way teams collaborate has undergone many transformations. As our target customers, small businesses and distributed teams, began to embrace new ways to work, we added new capabilities to our core messaging and collaboration suite. For example wikis became popular, and we added group wikis, people wanted more sophisticated project management tools,  so we beefed that up, road warriors wanted calendars and emails pushed to their mobile devices, so we rolled out HyperSynch, web conferencing became the norm, in comes HyperMeeting.

As you can imagine when you make so many improvements incrementally things may not gel as well as they could. 3 years ago we took a fresh look at our product and began planning for these developments. Along the way we proactively collected feedback from our customers on improvements which needed to be made. With today’s version, you will notice a fully integrated suite of collaboration and messaging tools that fit together elegantly , while being the most comprehensive in the market and simple to use.

Once we re-architected HyperOffice from the ground up, we interviewed customers, went on a many road trips to meet our clients in person.  We also stood up a Product Development Committee which is exclusively made up of customers who we meet with on a regular basis. They help us prioritize our roadmap, get specific feedback on features, designs, etc. Lastly, we spent 6 months in beta on the new version.

So here we are. A new and improved collaboration suite from one of the first SaaS companies in the market, laser focused on collaboration software and meeting the unique needs of the small medium sized businesses.  We thank our loyal customers tremendously for believing in our product, our company, and being so innovative to embrace the cloud before the tipping point as cloud computing moves into the masses.

We are proud to make such significant improvement without having to charge our customers a dollar more for all the new features or move to the new version. I think this is one of the most incredible things about the SaaS model.  It just gets better over time – for free!

Over the summer you will see more improvements aimed at helping customers adopt our product easier with usability improvements and adding customer requested features every couple months.

Mobile collaboration comes to growing businesses

logo“Exchange for the rest of us” was the slogan used to announce MobileMe to the world. It allows users to push email, calendars and contacts to their iPhone without expensive MS Exchange installed on their servers. A relief indeed.

But a few questions arise.

What if you wanted to use a device other than iPhone and allow employees to be able to push corporate email, calendars, contacts or tasks to whichever device they already had, say, a BlackBerry, an iPhone, Windows Mobile, Nokia or any other?

What if you wanted to go beyond accessing and synching personal information, and actually allow your teams to be able to share contacts, calendars and tasks on their mobile phone?

What if you wanted to synch your mobile with your Outlook account, with or without Exchange?

These aren’t questions MobileMe can answer. Not quite “Exchange for the rest of us” then?

HyperSynch – True Mobile Collaboration for Growing Businesses

Today, we announced the beta launch of HyperSynch, a service added to the HyperOffice Collaboration Suite for no extra cost, which allows users to push, synch and share mail, calendars, contacts and tasks across multiple mobiles, PC and Macs.

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HyperSynch is uniquely positioned to empower teams in growing businesses to use their mobile phones as business tools, for the following reasons: –

Bring your own mobile
– HyperSynch can push and synch emails, calendars, contacts and tasks for almost every major mobile phone platform including iPhone, BlackBerry, Windows Mobile, Nokia, Android, Java phones etc. You don’t need to force employees to buy a particular phone, or even procure special business purpose phones.  In all likelihood, HyperSynch will work with the mobile phone everyone already has.

Completely online
– Unlike expensive mobility software like BlackBerry Enterprise Server (BES) or MS Exchange, which require dedicated hardware, HyperSynch is completely web based – no servers to set up or software to download and install. Exchange and BES for the rest of us?

MobileWe! – Not only can you synchronize personal mail, contacts, calendars and tasks on your mobile phone, you can even share this information with your team! Any edits you make to shared contacts, will be reflected on your teams mobile phones in seconds; set up a group event, and everyone in your team will know, and so on.

Outlook Synchronization – HyperSync also lets you keep your mobile in sync with your Outlook mail, contacts, calendars, tasks and notes. No MS Exchange needed!

Battery Friendly – Regular IMAP/POP3 mobile mail sucks battery life right out of your mobile phone, when it queries the mail server every few minutes. HyperSynch puts the energy-onus on the server, as information is pushed only when it is updated.

Mobile Collaboration – Since HyperSynch is built into HyperOffice, you also get the benefit of HyperOffice’s award winning online collaboration software features – document storage and sharing, intranet/extranet workspaces, polls, forums, web forms etc. You can access these features right on your mobile browser, in addition to any PC or Mac browser.

See a video demo of what HyperSynch can do for you

Collaboration Software Upped a Notch – All New HyperOffice Now Available

Think we have been adding new features to HyperOffice at a blinding pace (wikis, full document search, publisher, HyperBase) in recent times? Brace yourself.

This Monday, we made available to all customers a re-invigorated, super-charged, eye-candy, ease-enhanced, all-new AJAX version of HyperOffice. This rollout is the culmination of a two year long project incorporating R&D with worldwide HyperOffice users, your invaluable feedback, 10 years of experience working with growing businesses, as well as the latest technological developments and market changes.

The New Look Calendar

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The new version brings a gorgeous re-done interface, new features, more robust existing features, and scores of subtle changes and enhancements across the suite.

It is pertinent to mention that there is more to the new HyperOffice than meets the eye. Beyond apparent feature and cosmetic changes, the back-end sees profound changes as well. The front end is now build in AJAX, the back-end has been shifted to cutting edge Java technology and we have effected far reaching architectural changes.

Apart from giving our users much greater speed and application responsiveness and more tightly integrated features, the new architecture allows us great flexibility and nimbleness to build out the HyperOffice collaboration software platform. This will allow us to quickly add features and functions in response to your feedback and market changes.

Late last year, we had announced a private beta of the new HyperOffice, where a select group of customers and HyperOffice employees tested it rigorously over a period of 10 weeks, fleshed out the bugs and helped streamline the upgraded suite.

We were pleasantly surprised, and the news made a big splash with the media, attracting coverage from mainstream publications like NYTimes, eWeek, ComputerWorld, Cmswire, InfoToday, SmallBusinessComputing and more.

And now, dear customer, the new HyperOffice is ready for you to give a spin.

For those of you who don’t want to jump right into it, the “Change Style” button on the top right allows you to keep using the old version, which has now been rechristened “classic” flavor HyperOffice.

We hope to make the new HyperOffice available to the general public very soon, so keep tuned!

Enough rambling. How about you take a first hand peek at the new HyperOffice yourself below.

New HyperOffice Video

Wikis Part of Free Upgrade to HyperOffice Collaboration Sofware

The Wiki Phenomena

wiki-blog-11We are all familiar with Wikipedia, and have come across it often as we search the internet. It is the largest encyclopedia ever compiled by man – more than 7 times Britannica, the largest traditional encyclopedia.

The incredible thing about Wikipedia is that its content is entirely contributed collaboratively by volunteers – lay users like you and me. The reason why volunteers participate is the incredible simplicity of the underlying “wiki software” ( “wiki” is Hawaiian for “quick”). The site is comprised of web pages anyone can make changes to, as simply as typing into Text Pad. As soon changes are saved, they are available to everyone across the globe. Talk about simple collaboration!

And it is exactly this fact that has lead to its gargantuan growth to the greatest repository in just 6 years.

Wikis and Your Business

The Wikipedia success story certainly has great lessons and applications for businesses – especially small businesses. Collaboration is the heart and soul of successful business in today’s age – to be able to work together effectively in a network of employees, teams, partners, vendors and customers. Wiki software allows companies to do this with incredible ease – as simply as getting on a collaborative group wiki web page, adding content, and saving it to be instantly available to everyone else in the group.

Of course, company wikis need to have more structure and policy controls than a public wiki like Wikipedia. Only group members have access to a group wiki, and there should be tools to track the collaboration process.

HyperOffice Wikis are here – Completely Free Upgrade!

In our constant attempt to bring you cutting edge collaboration software technology, and bring you the best solutions in the market – we have added wikis to our range of collaboration features. HyperOffice wikis bring wiki software molded perfectly for your small business context. And in HyperOffice tradition, this upgrade is available to all users without any additional cost. Here are some of the things you can do: –

–    In the spirit of our theme for 2010, “no geeks required”, HyperOffice wikis are an incredibly simple way to work together. Just access your group wiki, add text, images, links to other company wiki pages, files or formatting, as simply as working with a word processor like MS Word.

–    Create highly customized group wikis with branding, html code, and collaboration modules.

–    Create unlimited group wikis sites for internal or external groups with as many interlinked wiki pages as you like.

–    Create policy controls around group wikis. Manage access permissions, and define role based access level.

–    Track collaboration by automatically recording the history of changes to your wiki pages, and who made changes.

–    Choose to get notified whenever changes are made to any wiki page.

HyperOffice wiki screenshot

wiki-blog

Collaboration with HyperOffice Got Even Better : Full Document Search, Improved Publisher, More!

In the spirit of keeping our customers in step with the cutting edge of collaboration technology, and making our customer experience ever simpler and more powerful, we added multiple new features to HyperOffice. That’s what software-as-a-service is all about, isn’t it?

The latest up-gradations are the latest in a flurry of activity in recent months (we added HyperBase online database management features to HyperOffice, won the Skype for Business award, and partnered with Tata Communications and Etelos). Whew! Eventful year its been!

So, the new features.

1) Full Document Text Search – HyperOffice online document management features got a boost and finding corporate information just got easier. Now users can search through the entire contents of the documents they have within shared folders. Rather than having to remember the title or author, remembering any word or phrase in a document is good enough for you to find it. In addition, users can avail advanced search feature like searching by author, title, creation date etc. Although this new feature requires considerable computing power, we added it because this is something our customers have been asking for.

This new feature also gives HyperOffice the distinction of being the only online collaboration software in the market to include free full text search for documents without any additional charge.

2) HyperOffice Site Publisher got Turbo Charged! – If you thought creating intranet and extranet workspaces with the HyperOffice Site Publisher was easier before, you just gotta check out the latest version!

We have completely redesigned the Publisher to be easier and more fun to work with. You create completely freeform pages by just dragging and dropping elements wherever you want them to be on the page. All you need to do is drag and drop text boxes, collaboration modules, navigation, images, links, buttons or any other element to any area on the page you choose. No intranet software allows you to create completely customized pages for departments, teams, clients, partners with such ease. This is easier than any full fledged website publisher I have personally ever visited.

publisher-new

Just start dragging and dropping and transform your blank canvas into a group workspace like the following literally within minutes:-

new-publisher

More – In addition, HyperOffice has made changes to site administration tools, which lets the administrator perform their tasks from a central console with ease – add or delete users, specify permissions and roles, create new groups or delegate responsibility. In addition, administrators can easily view site statistics and reports they might need to measure the effectiveness of their portal.

Changes to each user’s admin tools simplifies how each site user manages their personal account and settings.

Online Database Management for Growing Companies is Here!

We recently launched HyperBase, an online database management solution designed specifically for small to medium sized companies. We know, we know. The very mention of the phrase “database management system” sounds forbidding to most small businesses.

HyperBase is an attempt to bring database management from the behind the gilded doors of the IT department, to non expert SMB users.

HyperBase allows companies to simplify collection, storage and organization, and sharing of data with colleagues, customers, partners or vendors. In true SaaS (software-as-a-service) spirit, there is nothing to download or manage, nor any database administration expertise required.

Small businesses are used to managing data by manually entering it into Excel files, using Excel tools to sort and filter it. Data is shared by emailing Excel files back and forth whenever inputs are needed for someone.

Working with data like this is slow and error prone. Moreover Excel files lock data away on a single computer, not leveraging its full potential. Even specialized database software like MS Access lock away data on a single computer.

Not very efficient in an age which demands greater collaboration between teams, partners and customers.

HyperBase is an ideal Microsoft Access alternative, and alternative to ad-hoc data management through Excel and email. Here’s how.

HyperBase users can simplify data collection by quickly creating online forms like contact forms, feedback forms, customer surveys and questionnaires, purchase order forms or any other, by publishing them on a web page.  We are rather proud of our web form designer, which simply lets you drag and drop fields and create a web form within minutes.

The collected data is automatically stored inside the system and users can share it with colleagues and partners around the world on any internet connected PC, Mac or even mobile device.

Users can easily create customized databases and gain insights from data using simple reporting and querying tools.

Importantly, HyperBase users can build database applications, through which they can automate common business tasks like lead tracking and CRM, job applications, order processing, and customer ticketing etc. As data is entered into the system, and flows from one stage to another, reminders are automatically sent out to responsible persons when actions are required by them.

HyperBase in Action

HyperBase is fully integrated with the HyperOffice collaboration suite. HyperBase adds additional power to HyperOffice’s already extensive list of tools, making it one of the most comprehensive online collaboration softwares in the market.

Skype and HyperOffice – a winning combination in collaboration

Skype business collaboration software HyperOffice has been a big fan of Skype for many years, along with over 450 million other users who are using Skype. As of this summer Skype is delivering more international calls than any other telecom company in the world. With so many users on Skype – and its’ popularity amongst our customers, we recently changed the default IM and VOIP tool inside HyperOffice to Skype. Now clients can improve their collaboration experience inside  HyperOffice. i.e. if you are sharing documents in HyperOffice, and want to chat in real time you can click on IM (at the top right of the HyperOffice interface) and open a Skype session.  Unlike collaboration tools with private chat environments they’ve built themselves – with HyperOffice & Skype chances are the person you’re working with is on Skype too. Or lets say you’re working with shared contacts in HyperOffice, you can click on the small Skype icon next to the name to initiate a call (even free international calls if they’re Skype users) or chat with the stored contact. You can check out these two features in the video.

HyperOffice has had a lot of success using Skype internally – so when we heard Skype for Business was holding a contest, we entered, and we won first place! You can check Skype’s blog to see how HyperOffice improve sales with the help of Skype here.

I expect Skype will only get better (faster) now that Skype has broken away from eBay, and improve its’ application in the collaboration world further as more project teams and small business jump on board their well packaged Skype for Businesses offerings.

Thank you Skype for the award!

Online Collaboration Moves East with HyperOffice

online-collaboration-indiaThese are exciting times at HyperOffice. The latest in a flurry of activity – in a pioneering move, HyperOffice has partnered with Tata Communications, the communications wing of Tata, one of India’s largest and oldest industrial groups. Under this partnership Tata Communications will offer the HyperOffice Collaboration Suite along with the high-speed data and voice tools that it delivers to business subscribers in India and 200 other countries around the world.

In the new millennia, emerging markets like India present a lucrative destination for companies, as these markets gain in affluence. India, that ancient culture, is now one of the most resurgent countries in the world, continuing to achieve astounding rates of economic growth. India has always very much been part of, and has contributed to the internet revolution. It is one of the most well connected countries in the world – the third-largest telecom market in the world and the second-largest wireless market. Broadband subscribers increased to 5.69 million in February 2009, up from 180,000 in March 2005. Research firm Informa forecasts mobile broadband revenues will reach $3.9 billion in Indian in 2013.

It is a ripe time to enter the business SaaS market in India, which is just starting to pick up. Indian companies and entrepreneurs are respected globally for their industry and professionalism. One of the largest exporters of IT services in the world, a huge number of Indian companies are part of a global network of suppliers, vendors, customers and partners.  For companies for whom working with global teams is daily fare, HyperOffice’s online collaboration software offers a low cost, quick, and user friendly way to collaborate, share documents, manage projects, coordinate schedules, have dicussions and much more .

Moreover, ISP’s like Tata Communications, which have a massive business-consumer base, are perfectly poised to promote SaaS solutions in the business market. They have well established relationships with small and medium sized companies, and a deep understanding of their business needs. SaaS solutions are synergistic with their core connectivity solutions, and can be offered as a value added service for the universal need of collaboration that exists in every organization. We expect this to become a lucrative business for Tata, and a model that ISPs in the US might want to follow.

Read our press release @ http://www.hyperoffice.com/online-collaboration-india/

What’s the Buzz? Enter Collaboration Software, Exit Email

brand-logosAs our dear readers must already know, last month Shahab co authored a white paper with tech whiz James Gaskin on the subject of “managing the email overload“. Email overload is a problem almost everyone faces, and many novel strategies have been suggested to deal with it. Our white paper was our humble take on managing the email torrent.

To rewind, we had suggested that much of the problem of email overload comes not from spam, or even pesky online salesmen, or even journals we subscribed for before the beginning of time. The problem arises from internal corporate communications, or using email for the wrong things within the corporate boundaries, namely, coordination of schedules, collaborating on documents, delegating tasks, making group decisions. We had further gone on to say that the solution was to move to online collaboration software for the above stated purposes. This would achieve the dual purpose of drastically reducing the email deluge, as well as improve business productivity.

We seem to have struck a chord. The whitepaper lead to a new torrent, albeit a welcome one. The whitepaper got wide coverage, both by niche blogs, as well as some of the most well known blogs in the tech industry. Some flattering coverage is as follows:-

ZDNet – Take the Email Test – Can collaboration tools save time and money?

CMS Wire – Working Smarter – 4 Potential Ways to Avoid Email Chaos

Smallbiztechnology.com – Get Rid of Email In Favor of Proper Tools: Boost Productivity & Reduce Your InBox

TMCNet – Email Overload or Bankruptcy?

Collabo – Collaboration Software & Email: Designing Tools for the Problem at Hand

Mac tech – HyperOffice kicks off new webinar series for SMBs

Thanks a lot guys! We hope we were able to bring value to your readership!

Collaboration Software is a hit with Virtual Assistants

advadirectory

Last night the Virtual Assistance Chamber of Commerce sponsored a webinar event for their members titled Leveraging Collabortive Virtual Office Technology for Virtual Assistants and Solopreneurs, where they invited HyperOffice to present our collaboration software suite. This was the second event we have done together, in response to the tremendous amount of interest we have from the Virtual Assistant community. Seems like the downturn in the economy is leading to greater demand for Virtual Assistants – since small businesses are laying off full-time staff, yet still have to keep up with the demands of trying to grow their business.

One of the common themes during the webinar was business productivity online suites  like HyperOffice help Virtual Assistants save time in trying to service their customers, allowing them to take on more clients in the same amount of time. One time saving trick  Danielle Keister, VACOC Founder and Virtual Assistant expert, shared with the group was creating a virtual drive which can be shared with between Virtual Assistants and their clients.

Danielle demonstrated how  HyperDrive can be setup in a couple minutes to create a central document repository where documents can be stored securely while giving access to clients to view and upload files and documents. As compared to other tools on the market, HyperDrive allows you to store multiple versions of a shared document without the clutter of sifting through multiple files with built in document version controls right from your windows explorer (also available on Mac). HyperOffice welcomes the Virtual Assistant community to try HyperOffice and take advantage of our deep domain expertise on setting up your virtual office to streamline your business using HyperOffice.