Archive for the ‘Online Collaboration’ Category

Make Way Fmail, Gmail. All hail Hmail!

Most of us get entangled in the frenzy of the moment, the immediate bickering in our environment.

But the discerning ones amongst us can take a step back, and see clarity in the chaos, a method in the madness, a sublime logic in a torrent of haphazard information, if you will.

What will you make of the mountain of coverage surrounding the recent launch of Fmail (Facebook Messages)? “This spells the death of email!” some say, “Fmail will kill Gmail!” others pitch in, “Apocalypse!!” What are you supposed to make of it all??

Look closely…

Email, Fmail, Gmail……

Can you see it yet? The pattern?

Yes! Evolution, development, progress are what you see! And the logical next step is the series is, you got it, Hmail!

The Evolution of Email

HyperOffice Mail or Hmail brings the next level of what businesses want from email – Email deeply integrated with all the essential productivity tools in the organization. Pundits for years have waited on the death of email (like vultures hovering over a weak animal?). But rather than growing weak with age, becoming passe’, email keeps going from strength to strength.

Yet, the weaknesses of email are widely recognized as well. Email overload is one of the biggest bottlenecks in information worker productivity today. Some of us feel like we spent our entire work lives sifting through our inbox, which fills out faster than we can ever hope to empty it. We are all Sisyphuses trapped for eternity in our inboxes.

Email is evidently ill suited for some purposes – document collaboration, schedule coordination, task tracking and group discussions. Better “collaboration tools” have been invented for a few years now, to best handle each of the above areas – document management, shared calendars, project management and discussion forums respectively. No wonder collaboration tools have become almost universally adopted across businesses.

But such creatures of habit we are, almost Sirenlike, email uses false promises of simplicity to tempt us to use it “just this once”, to delegate a task, share a document, or coordinate a meeting. The torrent of mails that follow has only us to bear!

But what if the other collaboration tools were integrated in the same system as email? What if using the right tool for the right purpose was as simple as using email, since they are in the same system anyway? What if with a single click, you could push information from email into the right system – a task, a document?

That is the promise of Hmail. Collaboration software tools integrated with email, in a single seamless web based system.

Read the following article for detailed benefits of integrated email and collaboration software.

The Wisdom in Web 3.0

“Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?” – T.S. Elliot


Technological innovation isn’t simply accelerating; the rate at which it’s accelerating is itself increasing. On a daily basis, the geometric rise of computational power makes possible new advances that were incomprehensible a decade before. As you hurtle ever-faster towards the future, you’d be forgiven for keeping your head down, heeding only every fifth technology promising to “change the way we [blank] forever.” – Windows 7, Unicode 6.0, HTML5, 4G, USB 3.0, H264, and a cyborg partridge in a pear tree. Right?

The Early Years

Web 1.0’s overly optimistic monetization of the Internet imploded, but thankfully left us with Amazon.com (whew) and eBay. Web 2.0 has shown even the most curmudgeonly Luddite that it’s not him/her against the Internet—our friendly Facebook pages are nodes on a global grid of goodwill (and a goldmine of marketing data) and LOL cats can make the upload-friendly H264 codec mentioned above sound  warm and fuzzy. Web 1.0 was brave, rugged and individualistic; 2.0 inclusive, accessible and egalitarian.

Move over for Web 3.0 – The Semantic Web

Not that Web 2.0 can be entirely spoken of in the past tense—but make no mistake, Web 3.0, the Semantic Web, is here. And while Web 2.0 brought people together, its successor is bringing information together. You’ll hear more and more about semantics over the next few years, and many of you readers might already grasp the technical details at a deeper level bouncy castle for sale canada than does this humble blogger. Regardless, humanity has generated massive stores of data during the short life of the still-adolescent internet (which we’re on a familiar basis with today, and therefore needn’t capitalize any longer), and has learned that more information doesn’t necessarily equal more knowledge. Commercials for Microsoft’s Bing search engine (watch) emphasize that a search isn’t simply (or even mainly) about finding matches for the words typed into the box; it’s about gathering the knowledge being sought.

Semantics is about embedding meaning in our information so that a given word, phrase, sentence, etc. displayed is part of a granule of contextual, standards-driven metadata tags. Rather than a human searching for an article and manually linking it to or syndicating it alongside another page, an article’s words, sentences, paragraphs, even images and videos can be, with increasing automaticity, associated with precisely relevant content on other parts of the web. A given word can have several denotative definitions, connotative meanings, and/or slang usages, and any one of those definitions could take on slightly or drastically different meanings in the jargon of myriad professions, fields, social units, geographical areas, etc. But weight that given word with contextual tags, and the intended meaning emerges—ready for association, translation, categorization, ad infinitum. It’s not totally absurd to think of Semantics as empowering data to “friend” other data, and only fairly absurd to conceptualize Web 3.0 as a great big e-Harmony service for information.bounce house

The Semantic Web and Collaboration

You might not have friended your co-workers, but your goals and objectives should be aligned and your tools should allow you to collaborate for better, faster results. It shouldn’t matter if your co-workers are in the cubicle next to you or in Madagascar. Collaboration isn’t talking about working together. It isn’t discussing what will be done between the current meeting and the next. It’s about actual making immediate micro-decisions within a team environment; the assembling in real time of a project by living, breathing knowledge bases. Getting up and walking across the office to discuss a topic with a colleague is still a nice thing to do; but we have the technology to automate inquiries and responses, tasks and tickets, change notifications and event reminders. Isn’t getting up and walking across the office to chat with a colleague so much better after you’ve cleared from your plates the morning’s dozen action items?

My roundabout point is that we, like the contextualized data of Web 3.0, are granules of information. Maybe your AOL-Time Warner stock didn’t do so well; maybe Twitter gives you migraines—but the Semantic Web is much more than an evolution of e-commerce and hashtags. It’s a rapidly expanding and interweaving net of data connecting partners in collaboration based on the information they seek and have; increasingly immersing us in knowledge; integrating knowledge bases with each other to achieve—with increasingly precise tools in the hands of increasingly knowledgeable people—wisdom.

The way we work is changing, and the rate of that change is increasing. But don’t worry; just think how great you’ll be at your job with a shiny, new-fangled wisdom base…

Facebook Mail, Gmail & the future of communication & collaboration software

facebook email killerYes, it is that time of the year again. When everyone predicts the death of email.

As you know, Facebook announced it’s email feature yesterday, or should i say, emailsey feature, because it is not quite email. What is rather unglamorously called Facebook Messages, brings multiple formats of information – email, IM, phone text messages, in a single email style Inbox, and allows you to choose to recieve and send messages in any of these formats. There are no subject lines or CC fields, and all communications from the same person are wrapped in a mega-thread. At an invite only beta stage at this point, FaceBook will allow all users to request an @facebook address once this goes live.

Has email finally found its nemesis?

Facebook Messages give email a “social” spin and are in line with the “ongoing” style of conversations in Facebook. Although Mark Zuckberg emphasized that the new feature is “not an email killer”, this certainly is an effort to piggyback email’s popularity and wean users away from traditional email. Unlike the erstwhile Google Wave, which sought to replace email in epic fashion, Facebook Messages enter in friendly garb through the backdoor, with the covert intention of nudging email out. The Social Newtork would have us believe that it is all the frustration of being dumped by a girl, but clearly, a master strategist’s mind is at work, because this will give Facebook access to a large chunk of email users not yet on Facebook.

But as email has proved time and again, it is not going away. Since Facebook borrows from email’s structure, yet adds to it, there might be a gradual shifting of what people expect from email. You can be sure it will have some amount of success, because of the ready made user base of Facebook.

Fmail and Gmail

As expected, everyone is also assessing the impact of “Fmail” on Gmail, the new age poster boy of consumer email (not quite reflected by its market share). One can’t help but feel a little for Google. Before it could even fully bask in the glory of pushing out Microsoft and Yahoo out of their position of pre eminence, a young whipper snapper in the form of FaceBook has come along nipping at its heels.

Clearly, Facebook is not content with a position of being a mere social network. It seeks to be the internet destination of choice, or the internet ecosystem of choice, if you will, just as Google search has been for close to a decade. It is already well on its way, when it became the #1 most visited site in the US earlier this year.

If Fmail catches on, Gmail is clearly in trouble, in-spite of being the superior email solution, since users want access to all their information at a single place, and clearly social networking is today’s hub. When they spend a majority of their time on Facebook, they will have less of an incentive to leave and go to Gmail for mail, if they can have it right in Facebook.

Is this indicative of the future of business Communication and Collaboration?

Although there are no near term implications of Fmail in businesses, as Facebook is a pure consumer play company for now, one can speculate at its long term impact.

Fmail attempts to break down the barriers between different text based information, and keep everyone in the loop irrespective of device, and preferred mode of communication. This “convergence” and “device independence” is indeed the way of the future, and we ourselves have attempted to achieve this with HyperOffice for the SMB market.

However, for a Facebook/Facebook Messages type solution to work, the structure of businesses itself has to evolve. The very formality that Fmail seeks to get rid of is an important aspect of working in organizations. The stakes of improper communication are low in informal groups, but in businesses, where people communicate across levels of hierarchy, and across organizational boundaries, the stakes are high. The blocked, formal, approach of business email is ideal for this sort of communication. Imagine sending emails without a subject line!

There is of course the necessity for on-going emergent communication, as well as for real time communication and collaboration. Business communication and collaboration software like IM, forums, and document collaboration serve this need. But merging them in all in a unified format may lead to a new kind of chaos.

The sporadic, ongoing, real-time, minimalistic communication that Facebook encourages might be suitable for informal groups, but work groups need to create voluminous and structured information (documents).

Undoubtedly, as the Facebook generation ages, and enters the workforce more and more, they will bring along with them expectations in terms of working styles and tools. However, this will be a gradual and long drawn out process, as structure of organizations evolves to accommodate these new tools. Tools in the meantime, will continue to become more and more social, but only with much caution, when business benefits have clearly been established.

Tools which strike the right balance between socialness and structure will be the winners.

6 Ways to Increase Collaboration Software Adoption

The Prelude – grand talk of the strategic potential of a new IT technology, the manifold ROI, the sky rocketing productivity, the competitive advantage.

The Act – 5% of the employees use the software after 3 months of implementation.

It goes without saying. The bare minimum necessary condition for a software initiative to succeed is for end users to use the software. According to a 2008 study by the Sand Hill Group and Neochange, the most critical factor for software success is effective user adoption.

Unfortunately, this is also the hardest to achieve. A simple fact about human behavior is, people are resistant to change (Obama may disagree). There is no greater inertia than that of comfortable everyday habits. Every software implementation plan has to surpass this negative inertia to succeed.

This article lists some simple yet practical strategies you may employ for your new collaboration software initiative to be embraced by the largest number of employees in your organization.

1) The Software – The usability of the software itself is important is garnering adoption. The UI should be intuitive, easy to use and fast. The success of web 2.0 in large part is due to the point and click and user-friendly nature of the software. Employees these days are used to pleasing and fun software like FaceBook, Twitter, and YouTube in their roles as consumers, and bring similar expectations to the workplace. As noted by Dion Hinchcliffe in his article, in case of complex enterprise software like SharePoint “inherent sophistication can also mean slow adoption and low engagement by users”.

Usability is one of the cornerstones of our HyperOffice Collaboration Suite, especially considering our customer base of SMBs, which do not have much in house IT expertise. Change

The software is important, but is certainly not enough to ensure wide adoption. It is to a large extent a human problem. Employees are by default going to be skeptical, and unwilling to step out of comfortable modes of action. If you are so used to setting up meetings through email, (notwithstanding the torrent of emails to schedule, reschedule that follow), going to the new company calendar is going to feel like a burden. These are humans that have to be convinced, and won over.

2) Undertake a Marketing Campaign – While launching software across the company, the owner of the initiative should assume the attitude of a marketer. Conduct training sessions, seminars, and circulate materials across the organization, telling everyone how the new tool will help them solve problems they face everyday, and how it will help them work better. The emphasis should be on their pain points, rather than solution features.

3) Reinforce Good Behavior – The more I think about it, the more sense Kurt Lewin’s Model of Change that I learnt in college makes. It is not enough to implement change, but the change has to be repeatedly reinforced, till it becomes the new state of equilibrium.

Reward good behavior. The simple act of applauding an employee who assigns a new activity using the task management system sends everyone a message.

4) Practice what you Preach – No one is going to follow the Law, if the Lawmakers are frequently found infringing rules. Who is going to take a manager seriously, who circulates a policy document by email announcing the new document management system!? The top management are looked up to as idols in an organization. Strict self-discipline is necessary in their part to set an example.

5) Use Fun to your Advantage! – As educators down the ages have learnt, fun and play are great tools for education. Use fun as an excuse to engage users with the software. Non-work related activities around the tool could reap benefits in the long term. How about setting up a poll within your tool to choose the venue for your next company outing? A discussion forum for informal chitter-chatter between employees around their interests? Or something evil, a flash game where players get points for shooting down a competitor’s logo.

6) Deprive Users of Choice – There is some essential information and tool that every employee needs to access during their work day. Make your collaboration tool the single point of access for these tools and information – company events updated only on the shared calendar; essential policy documents, order forms, contract templates available only in shared documents; reimbursement requests only channeled through the expenses application in the company portal and so on. That way, you will sneak the software into the users’ daily routine.

Is there a technique you learnt in your experience? Please share it with us and others!

Microsoft BPOS is now Office 365

Office 365: What is it?

A couple of hours ago, Microsoft announced the beta release of Office 365, a cloud service that wraps its major offerings – Exchange, SharePoint, Lync and Office in a unified cloud environment.

Experts expected Microsoft to announce that it will upgrade the backend of BPOS to its 2010 range of products, and also include Office Web Apps, its much covered web version of MS Office. Since there was no mention of BPOS during the keynote it is unclear if Office 365 will replace MS’ Business Productivity Online Suite or be an additional product (Marie Jo Folie of ZDNet is of the opinion that BPOS goes).

The unexpected news is that Office 365 will also include Office Professional Plus, a desktop client which includes MS Office and some other collaboration features.

Crudely, Office 365 can be seen in the following terms


Microsoft gives the cloud a bear hug

This keynote is probably the strongest endorsement of the cloud by Microsoft yet, where they called the cloud a “once in a generation technology shift” and “of the magnitude of a change to the graphical user interface.”

We were glad to see much of our messaging echoed in the keynote – that the cloud changes the rules of competition by enabling small companies with the same technologies as enterprises; it allows cost savings of up to 50%; that small businesses need technologies that are easy to use and quick to deploy, and so on.

Microsoft would have you believe that it was all part of its “vision”, but the truth is, market pressures have forced it to give the cloud a central position in its strategy. Cloud computing for businesses was made mainstream by Google Apps in the last couple of years, but confidence was built slowly and steadily over years by early cloud players like SalesForce and HyperOffice.

Where HyperOffice fits in

We are more than glad when a large company like Microsoft endorses and evangelizes the cloud or software-as-a-service market. It validates the market, and we have to exert less effort trying to convince users about the benefits of the cloud, and can focus on telling them about what differentiates our product from others.

We know we placed our bets right – the online collaboration software market, which apart from HyperOffice, only had one or two other players in the early 2000s, and is now the most exciting market in business IT.

This news also further validates the integrated online messaging and collaboration software market, which breaks down the traditional barriers between “communication” and “collaboration” applications. We have been offering “integrated” solution for years now, and Google Apps and Microsoft BPOS have made this approach mainstream in the last couple of years.

We do not have the grand plans of Microsoft and Google, of swamping the enterprise market with cloud solutions. We are confident that HyperOffice brings one of the best solutions for our target niche – small and mid sized businesses – and of our ability to continue to operate profitably in that niche.

Microsoft BPOS, and its possible new avatar, Office 365, are ultimately refurbishments of its enterprise focused technologies, and retain some of the complexity. Companies with IT resources will find themselves best positioned to make advantage of these solutions.

HyperOffice, on the other hand, being a small business ourselves, we are more in touch with the needs of growing companies. SMBs need solutions they can implement without the benefit of in house IT expertise, and require strong customer support. HyperOffice brings users a lot more functionality “out of the box” than Office 365, developed over years of real experience with SMBs. Moreover, we bring a strong customer service ethic, and a service package (free training and phone support), which Microsoft cannot replicate with its network of partners.

Listen to HyperOffice at the Small Biz Tech Tour

Small Biz Technology, a premier online journal dedicated to tech issues related to small businesses, is launching the Small Biz Tech Tour, the first edition of what is going to be an annual event. Spread out over 43 days, the Tour will stop over at 5 cities including Mountain View, CA; Salt Lake City; Boston; Washington DC and Atlanta. If you are a small business owner near any of those venues, make haste to get yourself over there!

It is going to be a grand show, featuring a lineup of star studded speakers representing thought leaders in small business tech from the analyst, journalist and vendor community. You get a chance to hear and ask questions from 35 speakers including Ramon Ray (smallbiztechnology.com), Brent Leary (CRM expert), Laurie McCabe (SMB Group), Patrick Schwerdtfeger (Bloomberg TV), and, our own Shahab Kaviani!

Click here for the itinerary and further information

This series of events will give owners insights into the most pressing contemporary question for small businesses – to cut through all the chaotic talk and find how to make use of modern internet technology, which makes available to them tools formerly in the sole dominion of enterprises, to be more effective and competitive.

You also get to network with your peers. Speak with technology vendors. Participate in discussions. Eat. Win Prizes.

HyperOffice at the Tour

We are glad that HyperOffice was invited to share our experiences and insights. We’ve served small businesses for more than a decade since 1998. We were one of the first companies to offer software-as-a-service solutions to the business market, and one of the earliest players in online collaboration, the most explosive market these days.

Importantly, we have dealt with the needs of small businesses on a day-to-day basis over all these years, learnt invaluable lessons, and built our solutions and services around that knowledge. And Shahab has been in the thick of it since the early days of HyperOffice listening to customers, spearheading our marketing efforts, helping define a nascent market and educating small businesses about it. Be sure that he has some serious pointers and tips for you.

Be there!

HyperOffice featured in SMB Group Study: Moving Beyond Email – The Era of SMB Online Collaboration Suites

SMB Group, a premier consultancy group which specializes in analyzing and researching the SMB market, recently released its study “Moving Beyond Email—The Era of SMB Online Collaboration Suites”.

The SMB Group brings deep expertise in how latest technology trends impact how SMBs operate and compete. The study follows the increasing importance of distributed collaboration in SMBs, and the consequent increase in use of collaboration technology. According to Laurie McCabe, co author of the report: –

“Until recently, most small and medium businesses (SMBs) could get along just fine with a few tools such as email, calendars, document sharing, and the good old telephone. But today, many SMBs are finding that they need more effective collaboration tools to share knowledge, streamline processes, and keep everyone in the organization “on the same page”. They need to make information easier to find, share, and use as well as to connect with the right people at the right time—on any device”

As Laurie points out, email is no longer the collaboration tool of choice, and workers have moved their many of their collaboration activities to other tools. But it is not an either or situation, as email continues to be important, as most of us can testify. Keeping in mind this close relationship in mind, we had started offering integrated email and collaboration tools. In the past couple of years Google and Microsoft have also entered the arena with Google Apps and Microsoft BPOS, making the “communication and collaboration” space well defined.

An SMB Group survey found that a quarter of SMBs intend to invest in collaboration software in the coming 12 months. And the online, or “software as a service” model for collaboration solutions is ideal for SMBs because it has been designed for their specific needs and budgets.

Recently, have been numerous reports on the SaaS market by Forrester, Gartner, McKinsey, IDG and AMI on the SaaS market in general, but none deals with the online collaboration market in such detail.

The study brings more than abstract, high level information of the kind that SMBs find particularly hard to digest. The report brings a detailed assessment of the top 8 players in the online collaboration suite category. We are more than pleased that HyperOffice has been featured in a lineup that includes names like Google, Microsoft and IBM.

The intuitive “SMB Readiness Grid” compares the eight vendors in terms of their marketing strategies, solution capabilities, service offerings, and differentiation for the SMB market.

In addition, the report also brings interviews of SMB customers who have used these suites.

The purpose of the grid is not just a feature assessment of the suites, but their fit for the SMB market. We believe HyperOffice will stand out in this respect because Microsoft BPOS and Google Apps are more focused towards the more profitable enterprise segment, while our bread and butter comes from SMBs, around whom we have developed our solutions.

Journalists interested the SMB market will find bountiful insights in this research, and of course, SMBs will find it immensely useful is devising their collaboration strategy. You can download the research abstract here, and find further details on how to purchase the report.

HyperOffice Collaboration Software Suite Featured on Two High Authority Roundups

After getting a flattering review from PC Mag, HyperOffice was covered again last week by PC Mag in “Ten Apps That Can Make You More Productive”.

Sean Carroll, the author of the article, felt that collaborating online HyperOffice can help workers “work smart instead of longer”. Although “having enough time left over to play Fantasy Football”, isn’t exactly the reason you would want to be more productive, as Sean cheekily puts it, greater productivity is something every business strives for.

You can click on the image below to see the slide show with all the suggested products, including the HyperOffice Collaboration Suite.

HyperOffice #6 in GetApp Top 20

HyperOffice also had the previlige of being listed at #6 in the “top 20 applications of September” by GetApp, a well known marketplace of cloud apps, which has been covered by top tech blogs like TechCrunch, ReadWriteWeb and InformationWeek. HyperOffice is the top app in the collaboration software arena.

The ranking is based on a composite algorithm that incorporates several criteria, including listing popularity on GetApp.com, number of reviews and comments, social media presence such as Twitter and FaceBook followers, volume and quality of integration points, and input from analyst reports. The ranking is updated monthly.



Going Virtual using HyperOffice Collaboration Suite Prevents a Charity from Closing Doors

A cloud collaboration provider, an accounts and management consultancy, and the Schizophrenia Society of Canada may sound like an unlikely coming together. Not so.

We’ve always said that HyperOffice helps clients work and compete better, cut IT overheads, save the hardware and maintenance costs associated with traditional software, and focus towards their core areas.

In a classical illustration, HyperOffice was successfully used by a not for profit organization to navigate a financial crunch, and get back on its feet. You can also read about it in BC Penny’s press release titled “Virtual Management using HyperOffice Prevents a Charity from Closing it’s Doors”.

The Challenge

BC Penny, a well-known Canadian virtual accounting and management consultancy, was looking for a green technology to help the Schizophrenia Society of Canada, which was “struggling to balance its funding and day to day operational costs”.

The Society is run fully on donations, without any Government assistance. With a shortage of funds, the Society found itself having to dig into its reserves to even manage office lease and administrative salaries. Some critical decisions needed to be made, and BC Penny was entrusted the task of finding answers to these tough questions.

The Solution

BC Penny decided that the best way to go forward was to go virtual, and divert funds that were being spent on managing a physical office space. But to pull this off, the challenge was to find a solution that would allow Society members to work effectively as a team without being together in person, and importantly, require minimal maintenance and upkeep as the Society had no funds to hire an IT expert. It was also “fundamental that the solution be user friendly as there were no available dollar resources to provide any training”.

After extensive research, BC Penny found that HyperOffice fit the bill perfectly. It’s extensive integrated features would help members communicate, share information and coordinate activities – business email, shared document manager, project management, shared calendars, intranet workspaces, online meetings, forums, wikis etc. The availability of numerous HyperOffice free training resources like webinars, videos, white papers etc was ideal for “staff and board members who were not familiar with the internet”. Moreover, since HyperOffice is fully hosted and outsourced, hardware and maintenance costs were saved as well.

The whole project was planned and implemented carefully over 18 months as the Society was converted into a virtual operation.

The Benefits

The immediate benefit was that “thousands of dollars were saved and reinvested towards the cause instead of the cost of leasing a physical office with a long term commitment and paying for full-time administrative staff.”

Going virtual also opened new vistas, now that the organization was virtual and had access to national (or international) resources rather than having to depend on local talent.

The Charity’s auditors, who are amongst the top five in the country, were pleased with the new structure and HyperOffice.

If you want to zoom in further, the entire process was chronicled and featured in Chapter 20 of a new book “The Non Profit Guide for Going Green” published by Wiley and Sons in the USA.

This implementation has real lessons on the benefits of the cloud for the non-profit sector. The cloud revolution is sweeping the for profit sector, and non profit organizations stand to benefit even more because of tight donation dependent budgets. They now have access to user-friendly collaboration software and other technologies traditionally available to large businesses that help them work more efficiently, work in new ways and serve their cause better. We are pleased and privileged that HyperOffice helped serve the noble cause of the Society.

HyperOffice Collaboration Suite Reviewed by PC Mag

Edward Mendelson, an eminent software reviewer for PC Mag just put out a review of HyperOffice, which we were eagerly looking forward to. We are glad to get a “Good” rating from Mendelson and PC Mag, known for their rigorous and stringent review standards.

It was also encouraging to find that some of the features and capabilities we hold as the key strengths of HyperOffice found echo in Mendelson’s review.

As you may know, we recently gave HyperOffice a major interface makeover, in tune with the latest trends and technologies. Mendelson had some good things to say about it: –

“HyperOffice is a slick online collaboration service that lets you store and access files, tasks, contacts, links, documents, and almost any digital file on a HyperOffice-hosted website.”

Our positioning as a fully hosted, inexpensive and hassle free Exchange and SharePoint alternative for small businesses also found resonance in the review: –

“Bottom Line – (HyperOffice is) A fully hosted alternative to building your own Microsoft Exchange and SharePoint servers.”

“Designed as a cloud-based, lower-priced alternative to Microsoft Office 2010 with components of SharePoint and Microsoft Exchange that’s accessible via any browser, HyperOffice is easy to set up as both an intranet and an extranet that lets co-workers, customers, and clients see specific data.”

As a small business ourselves, we understand the importance of customer service, and responsiveness to customer feedback for our SMB customers who often lack in house IT resources. This, we hold key to our offering, and was pointed out by Mendelson in his review as well.

“Overall, I was deeply impressed by HyperOffice’s depth of features, tight integration of all its elements, sleek appearance, and crack support team that was admirably responsive in both acknowledging the problems I discovered, and in many cases, fixing them almost as fast as I reported them.”

We are thankful to Mendelson for conducting a thorough and objective review, and educating the market about HyperOffice. We hope you will take his advice when he says:-

“HyperOffice should be high on your list of collaboration services to consider thanks to its combination of relatively low price and up-to-date interface.”