Archive for the ‘Customer News’ Category

A Roadmap for Researching and Selecting Collaboration Software – GOLDEN Case Study

After a certain point in their growth, most organizations realize that email is not enough for collaborating in their expanding network, and decide to implement specialized collaboration software. They then need to undertake the rigorous process of identifying their specific needs, and researching various solutions, analyzing them and selecting the collaboration software for those needs.

However, there aren’t many guides or precedents to guide those search, and the researchers are left mostly on their own.

Steve Waddell, an expert on global and local inter-organizational networks and change management, had to undertake the exercise of selecting a collaboration backbone for GOLDEN, an expansive global non profit network of academics, research centers and corporations promoting sustainability in business. After studying many well known solutions in the market, Steve finally settled with HyperOffice.

Steve went further, and documented in detail the entire process from identifying needs, to researching and shortlisting solutions, to comparing them on specific criteria, before finally choosing HyperOffice.

It is a great endorsement for us because it brings an objective third party view of why HyperOffice was chosen over other options in the market. But besides that, it is also a great roadmap for companies looking to go through the same process, especially coming from an expert who has an in depth understanding of distributed networks spread across private, public and non-profit organizations – a highly collaborative context. It is also a great case study for non profits looking to implement collaboration software across multiple organizations scattered globally.

Do check out Steve’s blog about the subject.

Please check out his whitepaper detailing the process.

..

Going Virtual using HyperOffice Collaboration Suite Prevents a Charity from Closing Doors

A cloud collaboration provider, an accounts and management consultancy, and the Schizophrenia Society of Canada may sound like an unlikely coming together. Not so.

We’ve always said that HyperOffice helps clients work and compete better, cut IT overheads, save the hardware and maintenance costs associated with traditional software, and focus towards their core areas.

In a classical illustration, HyperOffice was successfully used by a not for profit organization to navigate a financial crunch, and get back on its feet. You can also read about it in BC Penny’s press release titled “Virtual Management using HyperOffice Prevents a Charity from Closing it’s Doors”.

The Challenge

BC Penny, a well-known Canadian virtual accounting and management consultancy, was looking for a green technology to help the Schizophrenia Society of Canada, which was “struggling to balance its funding and day to day operational costs”.

The Society is run fully on donations, without any Government assistance. With a shortage of funds, the Society found itself having to dig into its reserves to even manage office lease and administrative salaries. Some critical decisions needed to be made, and BC Penny was entrusted the task of finding answers to these tough questions.

The Solution

BC Penny decided that the best way to go forward was to go virtual, and divert funds that were being spent on managing a physical office space. But to pull this off, the challenge was to find a solution that would allow Society members to work effectively as a team without being together in person, and importantly, require minimal maintenance and upkeep as the Society had no funds to hire an IT expert. It was also “fundamental that the solution be user friendly as there were no available dollar resources to provide any training”.

After extensive research, BC Penny found that HyperOffice fit the bill perfectly. It’s extensive integrated features would help members communicate, share information and coordinate activities – business email, shared document manager, project management, shared calendars, intranet workspaces, online meetings, forums, wikis etc. The availability of numerous HyperOffice free training resources like webinars, videos, white papers etc was ideal for “staff and board members who were not familiar with the internet”. Moreover, since HyperOffice is fully hosted and outsourced, hardware and maintenance costs were saved as well.

The whole project was planned and implemented carefully over 18 months as the Society was converted into a virtual operation.

The Benefits

The immediate benefit was that “thousands of dollars were saved and reinvested towards the cause instead of the cost of leasing a physical office with a long term commitment and paying for full-time administrative staff.”

Going virtual also opened new vistas, now that the organization was virtual and had access to national (or international) resources rather than having to depend on local talent.

The Charity’s auditors, who are amongst the top five in the country, were pleased with the new structure and HyperOffice.

If you want to zoom in further, the entire process was chronicled and featured in Chapter 20 of a new book “The Non Profit Guide for Going Green” published by Wiley and Sons in the USA.

This implementation has real lessons on the benefits of the cloud for the non-profit sector. The cloud revolution is sweeping the for profit sector, and non profit organizations stand to benefit even more because of tight donation dependent budgets. They now have access to user-friendly collaboration software and other technologies traditionally available to large businesses that help them work more efficiently, work in new ways and serve their cause better. We are pleased and privileged that HyperOffice helped serve the noble cause of the Society.

Collaboration News – HyperOffice Spring Newsletter

Today our customers received our Spring Newsletter. Our newsletter goes out to all customers and anyone who chooses to subscribe to this quarterly publication. Many SMBs who are interested in online collaboration can benefit from this newsletter, so if you didn’t get it, check it out at http://clients.hyperoffice.com/newsletters/ 

A couple highlights include:

  • Our new Client Site providing our customers with valuable resources on how to improve team collaboration
  • Collaborative Visionaries – our HyperOffice User Group through LinkedIn
  • Request for volunteers who would like to become beta users on the new AJAX interface we will be releasing this summer. A great way to have direct impact on the upcoming release of HyperOffice