Collaboration Software « HyperOffice blog

Archive for the ‘Collaboration Software’ Category

May 31 2 comments

Business Productivity Online Suite, Collaboration Software

A call to Office 365 and Google Apps customers

Rough week for Google and Microsoft

Over the past few weeks, Google and Microsoft customers experienced widely publicized downtime issues. On May 10^th, some BPOS customers had to go without mail for as many as 6-9 hours, and then again on May 12^th for up to 3 hours. As if that was not enough, Microsoft also experienced problems with its DNS (Domain Name Service) on 12^th May, which prevented users from accessing Outlook Web Access hosted in the Americas for around 4 hours, and partially impacted some functionality of Microsoft Outlook and Microsoft Exchange ActiveSync devices. And it doesn’t end yet….Again on May 19^th some Microsoft customers complained of email delays from 15 minutes to one hour. Microsoft attributed the issue to “email delays caused by mail flow issues” which affected around 1% of users. 1% may sound insignificant but I bet it’s not so insignificant if you are a part of that 1%.

Update (9 Sept 2011) – Even though Microsoft promised that the downtime issues would go away once users migrated from BPOS to Office 365, that has been far from true. Within a couple of months of Office 365 being made public, it has already had two downtime episodes.

Google on the other hand, experienced its own set of problems. Users of Google Blogger, Google’s blog platform, experienced downtime for more than 20 hours over 12^th and 13^th May. Google Blogger is not exactly a business product, but Gmail, which is used by many businesses as their primary email system, when down for around 40,000 users (including paid users) for over 30 hours late in February.

Is the cloud the problem?

A portion of the media is up in arms and interpreting this as an inherent problem with the “cloud” model. But as the Microsoft problems persisted, it became evident that the problems were Microsoft specific, and these arguments died down.

Affected customers, understandably, have reacted with extreme frustration. Imagine trying to get business done with your email unavailable for hours at end. Many customers have expressed their intentions to move off Microsoft or Google, or move off cloud based systems altogether and fall back on legacy email servers.

Or is it a lack of commitment?

How come, with all its financial might and resources, Microsoft still ends up having a worse track record than companies much smaller? At HyperOffice, we have never experienced a data breach, and have always kept well within our 99.9% uptime guarantee. Maybe it is indicative of a lack of real commitment to the cloud market, irrespective of stated public positions. That might well be the case, given that the primary profit churners for both Google and Microsoft are other services or product lines. Microsoft gets less than 5% of its revenues from cloud services, a vast majority contributed by on premise product lines like Windows OS, Exchange, SharePoint, MS Office etc.

Google’s gets more than 90% of its revenues from advertising and it seems like they are entering a new line of business (mobile payments as of last week) every week and shutting down businesses that don’t meet their strategic objectives (google wave with over one million subscribers) on a regular basis. It is understandable that they would be focused on the areas where they make the majority of their profits and revenue. .

HyperOffice is a reliable alternative

We would like to reach out to all the Google Apps and BPOS customers who have decided to look for alternate solutions to consider HyperOffice. Here is what we offer you:

Experience – We have been offering web based business solutions for over 10 years now, and are one of the pioneers in cloud communication and collaboration. HyperOffice is one of the most well recognized and respected solutions in the space.

Superior reliability – We have an impeccable record in terms of uptime and data security. We have always kept well within our SLAs and 99.9% uptime guarantee, and never compromised customer data in our history.

Focus – Our cloud communication and collaboration solutions are our sole focus, and our resources and attention are not dispersed across multiple products and markets.

Responsiveness – We bring you a responsive support team, and you always have real people to talk to in case of problems. Our lean corporate structure allows us to be extremely nimble in response to issues.

Best in class technology – Finally, we bring you one of the broadest, deepest, most well integrated technologies in the communication and collaboration market developed organically over many years in response to the day to day operational needs of our customers.

Look at a comparison between HyperOffice, Google Apps and Microsoft BPOS

We are looking forward to hear from you.

Apr 20 5 comments

Business Productivity Online Suite, Cloud Computing, Collaboration Software

Microsoft Office 365 : An assessment

Yesterday, Microsoft announced the public beta of Office 365, its web based communication, collaboration and productivity software, and successor to Microsoft BPOS.

Integrated communication and collaboration is here to stay folks

This announcement, and the enthused industry reaction is another shot in the (already bulging) arm of cloud based software. Take a moment to think – Microsoft, which made billions off on-premise software, is now putting its entire weight behind Office 365, with the certainty of cannibalizing its cash cow on premise software (Exchange, SharePoint, Lync). Microsoft realizes the cloud is where the action is, and wants to be in the thick of it.

Office 365 validates another approach that HyperOffice has been evangelizing for many years – the coming together of communication and collaboration software. Communication and collaboration needs have traditionally been served through separate server based products, but it is increasingly being realized that since these needs are closely connected and overlapping, they are best served through a single software bundle. We used to call this “total collaboration”, but “mobile collaboration” is more apt today, given the importance of mobile access to modern workers.

Microsoft Office 365 vs. HyperOffice Comparison Chart

Against the background of this announcement, we felt it was a great time to compare and contrast our solution to Office 365 and highlight our strengths, especially for the SMB market. We feel that Microsoft Office 365 falls short in certain areas, mainly because it tries to serve multiple segments with the same base suite. Also remember, Office 365 has directly evolved from on premise versions of Exchange, SharePoint and other enterprise server software, and is bound to reflect those antecedents (humans still resemble their simian ancestors don’t they?). Since HyperOffice is designed mainly for SMBs, we have been able to design our product and services with a single minded focus towards SMBs. A feature comparison and reasons why Office 365 may not be ideal for SMBs is as follows:

Office 365 is offered in various flavors, or a “slicing and dicing” of the base suite in various ways in an attempt to serve multiple segments. For our comparison we have chosen Office 365 E1, for mid sized companies, because it is closest to HyperOffice in terms of functionality, price and target market.

SMBs are not second class citizens

Given its enterprise trappings, Microsoft has grossly misread the needs of SMBs in certain areas. For example, its Office 365 P flavor, meant for small businesses upto 50 users has only the self service support option. In our experience, even with a simple solution like HyperOffice, SMB customers need very involved assistance and discipline given the strategic nature of a communication and collaboration software, especially during the implementation phase. Simplicity, of course, is key to day to day usage, but customers expect somebody to be at hand when they have questions or problems, since they may not have in house IT staff.

Integration

Degree of integration is essential to efficient use of a communication and collaboration suite, and garners more user adoption because of the simplified and intuitive experience. However, MS Online Services by their very design are limited in the degree of integration they can offer. Consider this – Office 365 is comprised of Exchange Online, SharePoint Online, Office Web Apps and Lync Online – each also a standalone product. Furthermore, all of the aforementioned solutions are refurbishments of its on premise products (SharePoint, Exchange, Office, Lync) and carry forward the same basic solution design principles. With so many demands on its solutions, Microsoft can never do what we can do – develop a single solution, organically with a single minded focus towards SMBs.

To illustrate, I have listed a few screen shots of Office 365’s interfaces and compared that with HyperOffice’s design. Notice how the button layouts for Office 365 keep changing. You are kept being taken to multiple pages lying on different domains (outlook.com, sharepoint.com, microsoftonline.com). On HyperOffice, all features open within a single page – you.hyperoffice.com.

Also, in HyperOffice, all features lie on the same level (documents, contacts, calendars, sites, mail) and are navigable with a single click from a consistent left navigation – a simple but successful design principle. In Office 365, calendars, contacts and tasks are nestled in, and subordinate to email. At the same time, documents are nestled in, and subordinate to “team sites”. Another aspect of HyperOffice is “interlinking” where any piece of data may be linked to any another piece of data within the system (mails, projects, contacts, calendars, documents, surveys). This allows users to create context around specific tasks, contacts, transactions etc.

Office 365 HyperOffice

Mail

Calendars

Documents

Team sites

Mobility

At HyperOffice, we have tried to popularize the concept of “mobile collaboration” – integrated communication and collaboration tools with a strong mobility aspect. Again, Microsoft is limited in the devices it can support since it has to be committed to its own protocol – ActiveSync. HyperOffice also supports SyncML devices, which includes a large number of Java phones, as well as devices which base mail, contacts, calendars and tasks on a combination of ActiveSync and SyncML. Both HyperOffice and Office 365 support BlackBerry.We also offer the push email to sms (and vice versa) feature, an innovative feature designed to support basic phones where users can forward emails in their inbox as an sms on their device, and also reply to that email through sms.

Microsoft may push its own agenda

The SMB market demand is for a communication and collaboration suite, which has multiple touch points in organizations, to support and plug with the widest variety of common business devices and software. We have tried to accommodate this with Mac integration, Outlook and Office integration, and widest possible mobile phone support. But since Microsoft doesn’t sell a single technology, but a complete stack of interrelated technologies, there is always the danger that Microsoft may push users towards its own products, and upgrade the entire stack (for example earlier versions of MS Office and Outlook are not supported).

Microsoft’s eminent position in the software industry, and competition in multiple markets may also have an impact on featured offered to users. For example, Office 365 does not support Chrome from competitor Google (apart from Outlook Web App support), even though it is massively popular.

Simplicity

Again, Microsoft’s enterprise trappings, and the fact that Office 365 has evolved from on premise server based products, means that it retains the complexity of its precursors. Although implementation of collaboration software requires discipline because of its strategic nature, it is essential for it to be simple enough for end users to manage their day to day tasks. At HyperOffice, we have always tried to be true to our philosophy of “collaboration made simple”.

Mobility

Office 365 Isn’t Mobile Enough

Tony Bradley

Pcworld.com

Needs more robust mobile integration.

Samara Lynn

Pcmag.com

We also offer the push email to sms (and vice versa) feature, an innovative feature designed to support basic phones where users can forward emails in their inbox as an sms on their device, and also reply to that email through sms.

Tags: linkedin

Apr 01 0 comments

Cloud Computing, Collaboration Software, Online Collaboration, Software as a Service

The Collaboration Patchwork Quilt Problem

We had the privilege of being featured in an article (HyperOffice one-stop collaboration) by Amber Singleton Riviere at GigaOm yesterday, which is where I came across the expression “patchwork quilt problem”. The reference was an article by Simon Mackie of GigaOm. Simon discusses the issue of an ever greater number of web apps in organizations performing specific tasks, and the problem of integrating them.

How companies end up with a patchwork quilt

Normally, SMBs tend to add web tools in response to an immediate collaboration problem – sharing documents with offshore teams, managing joint projects with a partner, or the need to have distributed team meetings. But as these companies keep piling on the tools, they realize that they are compartmentalizing information which should be shared across tools, or is closely related. For example every project has associated documents, schedules, discussions, and meetings. Managing each of these with a separate tool becomes increasingly inefficient, as information is duplicated or has to be manually moved between tools. As companies add more and more to the collaboration mix, the more chaotic the situation becomes.

One solution is to invest money in integrating these disparate tools. But apart from the extra costs, the problem is that these tools were never primarily designed to work together, and have different architectures and interfaces. The result is more often than not somewhat hodgepodge – a patchwork quilt.

Collaboration patchwork quilt or a stitch in time?

Another approach is to have foresight, look beyond immediate needs, and invest in “integrated” collaboration solutions or a “collaboration suite”. As the word “suite” suggests, a collaboration suite is not a single all-encompassing magic bullet tool for all your collaboration needs, but a collection of tools. That is understandable, because “collaboration” is very broad, and involves a wide spectrum of activities in the organizational context – communicating, working together on files, co-ordination of schedules, managing and coordinating projects and tasks involving people across the organization, team meetings and discussions and so on.

However, in a collaboration suite, tools are developed and designed to complement each other, and integrated at a data level so that information can seamlessly flow in all directions.

Workspaces and Collaboration

Intranet/Extranet workspaces are an ideal way to organize collaboration tools in a collaboration suite, and are also the design principle of HyperOffice. A “workspace” is a permissions protected collection of web pages and collaboration tools for specific groups inside and outside the organization. A collaboration suite can have multiple permanent and temporary workspaces depending on the company’s needs – an HR workspace, a workspace for a major client, a workspace for a temporary cross functional team and so on.

Apart from organizing multiple collaboration tools that a team needs in a single place, workspace pages also help create context around these tools. Workspaces can also be seen as a “virtual office” for teams, which managers can use to encourage and motivate team members who might never interact face to face. For example if team members log into their workspace, the landing page can direct them to group documents, highlight a prominent upcoming event, reflect the status of a team project, display the “team member of the month”, or display latest team news.

Conclusion

As the collaboration market matures, a general realization has started to dawn that being myopic can lead to problems later. Collaboration goes beyond solving a specific part of the collaboration problem brilliantly, but looking at the larger picture in light of expanding collaboration needs, and the information management problems that could arise later. The “larger picture” has always been the focus at HyperOffice, and we have sought to bring an ever wider range of essential team communication and collaboration tools in a single solution.

Does your company seem to be running into the patchwork quilt problem?

Mar 11 0 comments

Collaboration Software, Online Collaboration, Software as a Service

The HyperOffice Promise

Cloud email security is a hot topic these days, especially after the much publicized Gmail glitches a few weeks ago.

We felt this was a good time to reiterate our commitments to our customers, and bring your attention to what we offer in terms of stability and security, and our track record.

The vendor-customer relation in software-as-a-service is fundamentally one of trust. The customer entrusts the vendor with sensitive corporate data and the efficient working of systems which impact their business performance. This is especially true of a solution like HyperOffice which is a pervasive part of your day to day operations. At HyperOffice, we hold this trust in highest regard. Our customers are at the centre of everything we do, which is how we have grown over many years, and will continue to grow. We have systems and procedures in place that are at par with the very best in industry, to ensure that you get the best products, services and stability.

HyperOffice offers a 99.9% uptime guarantee, which is the highest standard offered in the industry. We have a narrow allowance of .1%, meaning 8.76 hours per year, or around 43 minutes per month, to include all unforeseen contingencies AND scheduled downtime. In all previous years, we have maintained an impeccable record, and have been able to keep well within this slim window. This is one the best records in the industry, compared to even prominent solutions like Google’s Gmail, which has experienced well publicized outages over the past couple of years, including one just last week, where it took them as long as four days to restore affected accounts. In close to 10 years of operation, HyperOffice has NEVER experienced a data breach or lost customer data.

HyperOffice is hosted at the best data centers in the world, manned and monitored by engineers around the clock. We incorporate redundancy across every node in our network of servers and the latest fault tolerance technology to maximize system uptime. Security is implemented at multiple levels, and all problems attacked and resolved within minutes of them occurring. With such systems in place, you get continuity and stability that would be near impossible for most businesses to achieve in house. A study from Radicati Group found that on-premises email averaged 3.8 hours of downtime per month, and the number was even greater for Microsoft Exchange.

At times, for all our preparedness, there may be problems caused by external factors beyond our control. For example, there may be network problems on the internet preventing your request to connect to HyperOffice servers from reaching our servers. There are also times when because of network saturation or poor connection you may experience slower than usual speed with HyperOffice. Note that HyperOffice is a rich and robust application that requires adequate connection speeds, bandwidth and processing power on your system. Regardless our engineers are working hard to constantly optimize the performance and stability of HyperOffice despite external or internal factors.

We would like to reemphasize that you – our customers are at the centre of everything we do. Our customer focus remains one of the key pillars of our company, and our “personal touch” is one of the reasons you choose us over larger players like Google and Microsoft. We are totally committed to provide you with the highest quality services and products.

We are ever ready to go that extra mile, for your continued trust.

Mar 04 0 comments

Collaboration Software, Online Collaboration, Press Coverage

All about Collaboration and Collaboration Suites

Ramon Ray from the Small Biz Tech Magazine, recently published a video from the Boston leg of the Small Business Tech Tour, held late last year. The video features a panel of experts in the online collaboration industry moderated by Laurie McCabe, including our own Shahab Kaviani at HyperOffice. The topic of discussion is “How to Listen Inside Your Company?“.

The discussion revolves around some basic issues related to collaboration and collaboration suites – What are collaboration suites? Why do you need them? What are the internal or external warning signs which tell you that you need a collaboration suite? How much effort does it require to implement one in your organization?

Someone like the blogger, who is deeply involved in the collaboration industry, might sometimes lose perspective on these basics. This discussion is a refreshing re-orientation, and a reminder of the critical need and palpable benefits of collaboration and collaboration suites in the day to day working of a company in the new business environment.

SMBs will instantly relate to the discussion because it starts from their daily operational needs, and then justifies the use of collaboration software to satisfy those needs. This video is also a great introduction for SMBs who may have heard a lot of background noise about collaboration software, but want to find more, and beginning to ask critical questions like – are collaboration suites for me? is now the right time?

The video:-

What are Collaboration Suites?

Every company utilizes some tools to work together with people inside and outside the organization – IM, web conferencing, email, document management etc. Rather than having scattered tools, and having problem linking different pieces of collaboration, collaboration suites combine all of these tools into a single integrated suite accessible over the web. HyperOffice is one of the leading evangelists of fully integrated communication and collaboration tools.

Why are the signs that my company needs collaboration tools?

1) If you are a small business which notices that it is going to pass the 2-3 office location mark, rather than setting up costly servers in house to enable employees to share information, it may be more efficient to simply subscribe for an online collaboration suite.

2) As a company increasingly gets work done from outside contractors, who are deeply involved in its work, using an online collaboration suite to enable collaboration and information sharing is in order. This makes sense since you have no control over the contractor’s tech environment, and collaboration suites require no more than a web browser to be used by either party.

3) If a company finds that everyone’s inboxes are increasingly unmanageable due to emails being used for scheduling, document attachments being sent back and forth, task assignments and so on, it makes sense to move these collaborative needs to collaboration tools designed specifically for those purposes.

People are just too addicted to email. How do I garner adoption for a collaboration suite in my company?

Adoption is mainly a function of how motivated a team is to employ a collaboration suite. Leaders play an important role. A leader can spearhead implementation and adoption by encouraging employees to resist the temptation of email, and use the right collaboration tool for the right purpose. Sometimes it may simply mean mild coercion. For example if someone sends a manager a document as an email attachment, they should ask the employee to upload it in the document management system. Or if they try to schedule a meeting through email, send them to the company calendar.

Feb 02 0 comments

Collaboration Software, Online Collaboration, Product Update, What's New

Feb 2011 Upgrade – The HyperOffice secret!

Many of our clients have taken notice that our updates and upgrades have been coming more frequently with vigor and purpose, and now it’s time to share the secret to what’s behind HyperOffice’s steady and rapid growth. Our clients! We’ve come to the conclusion that HyperOffice is chock-full of unique clients that are not afraid to chime in with ideas and requests and it’s been helping us deliver the most versatile, complete, and customizable solution in the cloud today.

With the launch of our new feedback system ( http://feedback.hyperoffice.com ) we’ve seen clients submit over 400 votes on enhancement requests that THEY want to see in THEIR product. These clients drive HyperOffice to be the best collaboration suite available today. Our most recent release addresses 90% of submitted product bugs and implements some of our most client requested usability enhancements. Take a look at some of our most popular requests below.

1. Immediate training and webinar assistance during the trial through our new webinar button

2. Meeting rescheduling behaviors have been revamped

3. Icon consistency across all sections for a more intuitive experience

4. Enhanced user interface notifications

5. Improved user profile loading system to enhance overall speed

6. Overall speed of site publisher has been increased

7. Personal Desktop administration has been enhanced specifically the Group News and Company Announcements sections

8. Task notification emails now include specific change content

9. Global company signatures have been added for companywide announcements and confidentiality tags

These are only a handful of the implemented requests we’ve received and we are always eager to hear what our clients have to say and give them what they want.

Dec 28 0 comments

Cloud Computing, Collaboration Software, Online Collaboration, Uncategorized, What's New

HyperOffice: 2010 in Retrospect

2010 was a pivotal year for HyperOffice. Not only did we find ourselves right in the eye of the convergence of multiple market trends, but HyperOffice grew and matured as a product more than ever before in its history. Our efforts did not go unnoticed, as our brand is stronger than ever, and rubbed shoulders with the biggest names in the industry, backed as they are by astronomical marketing budgets.

The Market

2010 will be looked back upon as the year when cloud computing finally went main stream. It was great to see our vision of more than 10 years – the ability to access business applications over the internet without expensive infrastructure – finding not only wide acceptability, but wide adoption as well. Vendors have shifted from selling the model to arguing for the superiority of their cloud products over others.

Apart from the mega success of cloud computing, we found ourselves plonk in the middle of two sub trends in the larger growth of the cloud.

Cloud collaboration was one of the main areas of growth in cloud computing. Studies from Sandhill, Forrester, MarketResearch.com, AMI all found collaboration as one of the fastest growing SaaS segments in 2010 and beyond. This is understandable as collaboration software caters to a supra trend afoot in business today – increasingly distributed teams which need to work together and coordinate effort. As insightfully observed by the editor of CloudAve “cloud has the necessary DNA for collaboration”, since it allows people anywhere to contribute to a shared system.

Another trend in evidence was the convergence of messaging and collaboration software. HyperOffice has been offering integrated business email and collaboration tools since before 2005. Companies have found that having their messaging and collaboration solutions in separate silos is expensive and inefficient. Integrated solutions are a counterweight against the temptation to use email for everything, and great synergies arise from data of different types – documents, emails, tasks, contacts, discussions – being able to freely interact in a unified system. Google Apps and Microsoft Office 365 from industry heavyweights have validated this approach. HyperOffice however offers the best solution with a laser focus towards SMBs.

The Product

Without doubt, 2010 proved to be the year when HyperOffice evolved and grew more than ever before in its more than 10 year history.

Late in 2009 we released the beta version of the biggest ever overhaul of our HyperOffice Collaboration Suite, rebuilding it ground up in AJAX. Over early 2010, we put the beta through months of rigorous testing, made hundreds of enhancements and thousands of bug fixes, before finally making it widely available. Apart from a completely redesigned modern interface and more tightly integrated features, our users get countless new features like full text search, color coded calendars, database applications and web forms, wikis, drag and drop publisher and more.

Keeping with the mobility revolution, push messaging was a natural extension to HyperOffice’s capabilities. Although HyperOffice was already optimized and available on mobile browsers, we increasingly found users wanting solutions which leveraged their mobile phone’s native mail, calendar and address book applications. Moreover, most solutions in the market work only with single devices, or require expensive server based implementations. To fill this gap, HyperSynch was born, a mobile messaging add-on to HyperOffice which allows users to push, sync and share mail, contacts, calendars and tasks across mobile platforms including iPhone, BlackBerry, Windows Mobile, Nokia, Android and more.

Since the mega upgrade, HyperOffice has undergone four upgrade cycles implementing more than a 100 customer requested enhancements. Most notably, we bolstered our project management features. HyperOffice is now a full blown project management solution with sophisticated project management features like task dependencies and interactive Gantt charts to handle complex projects. New features like the ability to convert email to tasks demonstrate the benefits of having integrated messaging and collaboration and tools.

The Brand

HyperOffice’s developments have caught the attention of end users and tech experts alike, and our brand is stronger than ever. HyperOffice is one of the most well recognized names in a jam packed online collaboration market. Our developments kept making it to leading publications such as NY Times, ZDNet, GigaOM, Entrepreneur.com, CMS Wire, eWeek, Information Week, MSP Mentor, PC Magazine, PC Today, Information Today, Small Biz Mag and more.

“Can HyperOffice out simplify Google Apps?” asked Christopher Dawson of ZDNet. PC Magazine listed HyperOffice as one of the “Top 10 Apps that can make you productive”. “HyperOffice to Take on Google Apps, Microsoft Web Apps?” was CMSWire’s reaction to our mega upgrade. HyperOffice was compared to MS SharePoint in Entrepreneur.com’s “Collaboration or aggravation?”

HyperOffice was reviewed by Edward Mendelson, an eminent software reviewer for PC Mag, known for his rigorous analysis of solutions. We were more than glad with his comments – “Overall, I was deeply impressed by HyperOffice’s depth of features, tight integration of all its elements, sleek appearance, and crack support team that was admirably responsive in both acknowledging the problems I discovered, and in many cases, fixing them almost as fast as I reported them.”, and that some of our key messaging points were echoed in his review – “Bottom Line – (HyperOffice is) A fully hosted alternative to building your own Microsoft Exchange and SharePoint servers.”

As one of the oldest players and thought leaders in the SaaS collaboration market, the opinions of our leaders were frequently sought by analysts and experts. Shahab Kaviani, our Executive Vice President Marketing and Product Marketing was one of the panelists in Small Business Tech Magazines nation wide SMB Tech Tour. Phil Wainwright, one of the leading minds on SaaS, interviewed Shahab for his podcast series on ebizQ. Shahab was also interviewed by Laurie McCabe of the SMB Group, as by Peter Radinski and Rich Tehrani from TMCNet.

HyperOffice was also one of the solutions covered by SMB Group’s study “Moving Beyond Email: The Era of SMB Online Collaboration Suites” along with eminent names like Google Apps, Microsoft BPOS, IBM LotusLive, VMWare’s Zimbra and more.

In Conclusion

The ultimate test of any solution are its users. The SaaS game is not only about getting new users, but keeping and satisfying current users. We believe we did a great job of that this year, by making an effort to provide them great service in addition to great technology.

2010 was a year of great satisfaction, a testimony to everyone’s effort in development, service, marketing, sales and administration. But our eyes are now firmly focused towards the future. We’ve got all the right cards – experience, technology, and brand – and when the cloud surge takes place in 2011, we want to ride it right at the crest.

Tags: linkedin

Nov 26 0 comments

Collaboration Software, Email Overload, Online Collaboration

Make Way Fmail, Gmail. All hail Hmail!

Most of us get entangled in the frenzy of the moment, the immediate bickering in our environment.

But the discerning ones amongst us can take a step back, and see clarity in the chaos, a method in the madness, a sublime logic in a torrent of haphazard information, if you will.

What will you make of the mountain of coverage surrounding the recent launch of Fmail (Facebook Messages)? “This spells the death of email!” some say, “Fmail will kill Gmail!” others pitch in, “Apocalypse!!” What are you supposed to make of it all??

Look closely…

Email, Fmail, Gmail……

Can you see it yet? The pattern?

Yes! Evolution, development, progress are what you see! And the logical next step is the series is, you got it, Hmail!

The Evolution of Email

HyperOffice Mail or Hmail brings the next level of what businesses want from email – Email deeply integrated with all the essential productivity tools in the organization. Pundits for years have waited on the death of email (like vultures hovering over a weak animal?). But rather than growing weak with age, becoming passe’, email keeps going from strength to strength.

Yet, the weaknesses of email are widely recognized as well. Email overload is one of the biggest bottlenecks in information worker productivity today. Some of us feel like we spent our entire work lives sifting through our inbox, which fills out faster than we can ever hope to empty it. We are all Sisyphuses trapped for eternity in our inboxes.

Email is evidently ill suited for some purposes – document collaboration, schedule coordination, task tracking and group discussions. Better “collaboration tools” have been invented for a few years now, to best handle each of the above areas – document management, shared calendars, project management and discussion forums respectively. No wonder collaboration tools have become almost universally adopted across businesses.

But such creatures of habit we are, almost Sirenlike, email uses false promises of simplicity to tempt us to use it “just this once”, to delegate a task, share a document, or coordinate a meeting. The torrent of mails that follow has only us to bear!

But what if the other collaboration tools were integrated in the same system as email? What if using the right tool for the right purpose was as simple as using email, since they are in the same system anyway? What if with a single click, you could push information from email into the right system – a task, a document?

That is the promise of Hmail. Collaboration software tools integrated with email, in a single seamless web based system.

Read the following article for detailed benefits of integrated email and collaboration software.

Tags: facebook mail, gmail, humor

Nov 22 0 comments

Cloud Computing, Collaboration Software, Online Collaboration

The Wisdom in Web 3.0

“Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?” – T.S. Elliot

Technological innovation isn’t simply accelerating; the rate at which it’s accelerating is itself increasing. On a daily basis, the geometric rise of computational power makes possible new advances that were incomprehensible a decade before. As you hurtle ever-faster towards the future, you’d be forgiven for keeping your head down, heeding only every fifth technology promising to “change the way we [blank] forever.” – Windows 7, Unicode 6.0, HTML5, 4G, USB 3.0, H264, and a cyborg partridge in a pear tree. Right?

The Early Years

Web 1.0’s overly optimistic monetization of the Internet imploded, but thankfully left us with Amazon.com (whew) and eBay. Web 2.0 has shown even the most curmudgeonly Luddite that it’s not him/her against the Internet—our friendly Facebook pages are nodes on a global grid of goodwill (and a goldmine of marketing data) and LOL cats can make the upload-friendly H264 codec mentioned above sound warm and fuzzy. Web 1.0 was brave, rugged and individualistic; 2.0 inclusive, accessible and egalitarian.

Move over for Web 3.0 – The Semantic Web

Not that Web 2.0 can be entirely spoken of in the past tense—but make no mistake, Web 3.0, the Semantic Web, is here. And while Web 2.0 brought people together, its successor is bringing information together. You’ll hear more and more about semantics over the next few years, and many of you readers might already grasp the technical details at a deeper level than does this humble blogger. Regardless, humanity has generated massive stores of data during the short life of the still-adolescent internet (which we’re on a familiar basis with today, and therefore needn’t capitalize any longer), and has learned that more information doesn’t necessarily equal more knowledge. Commercials for Microsoft’s Bing search engine (watch) emphasize that a search isn’t simply (or even mainly) about finding matches for the words typed into the box; it’s about gathering the knowledge being sought.

Semantics is about embedding meaning in our information so that a given word, phrase, sentence, etc. displayed is part of a granule of contextual, standards-driven metadata tags. Rather than a human searching for an article and manually linking it to or syndicating it alongside another page, an article’s words, sentences, paragraphs, even images and videos can be, with increasing automaticity, associated with precisely relevant content on other parts of the web. A given word can have several denotative definitions, connotative meanings, and/or slang usages, and any one of those definitions could take on slightly or drastically different meanings in the jargon of myriad professions, fields, social units, geographical areas, etc. But weight that given word with contextual tags, and the intended meaning emerges—ready for association, translation, categorization, ad infinitum. It’s not totally absurd to think of Semantics as empowering data to “friend” other data, and only fairly absurd to conceptualize Web 3.0 as a great big e-Harmony service for information.

The Semantic Web and Collaboration

You might not have friended your co-workers, but your goals and objectives should be aligned and your tools should allow you to collaborate for better, faster results. It shouldn’t matter if your co-workers are in the cubicle next to you or in Madagascar. Collaboration isn’t talking about working together. It isn’t discussing what will be done between the current meeting and the next. It’s about actual making immediate micro-decisions within a team environment; the assembling in real time of a project by living, breathing knowledge bases. Getting up and walking across the office to discuss a topic with a colleague is still a nice thing to do; but we have the technology to automate inquiries and responses, tasks and tickets, change notifications and event reminders. Isn’t getting up and walking across the office to chat with a colleague so much better after you’ve cleared from your plates the morning’s dozen action items?

My roundabout point is that we, like the contextualized data of Web 3.0, are granules of information. Maybe your AOL-Time Warner stock didn’t do so well; maybe Twitter gives you migraines—but the Semantic Web is much more than an evolution of e-commerce and hashtags. It’s a rapidly expanding and interweaving net of data connecting partners in collaboration based on the information they seek and have; increasingly immersing us in knowledge; integrating knowledge bases with each other to achieve—with increasingly precise tools in the hands of increasingly knowledgeable people—wisdom.

The way we work is changing, and the rate of that change is increasing. But don’t worry; just think how great you’ll be at your job with a shiny, new-fangled wisdom base…

Tags: the semantic web, web 3.0

Nov 17 0 comments

Collaboration Software, Online Collaboration

Facebook Mail, Gmail & the future of communication & collaboration software

Yes, it is that time of the year again. When everyone predicts the death of email.

As you know, Facebook announced it’s email feature yesterday, or should i say, emailsey feature, because it is not quite email. What is rather unglamorously called Facebook Messages, brings multiple formats of information – email, IM, phone text messages, in a single email style Inbox, and allows you to choose to recieve and send messages in any of these formats. There are no subject lines or CC fields, and all communications from the same person are wrapped in a mega-thread. At an invite only beta stage at this point, FaceBook will allow all users to request an @facebook address once this goes live.

Has email finally found its nemesis?

Facebook Messages give email a “social” spin and are in line with the “ongoing” style of conversations in Facebook. Although Mark Zuckberg emphasized that the new feature is “not an email killer”, this certainly is an effort to piggyback email’s popularity and wean users away from traditional email. Unlike the erstwhile Google Wave, which sought to replace email in epic fashion, Facebook Messages enter in friendly garb through the backdoor, with the covert intention of nudging email out. The Social Newtork would have us believe that it is all the frustration of being dumped by a girl, but clearly, a master strategist’s mind is at work, because this will give Facebook access to a large chunk of email users not yet on Facebook.

But as email has proved time and again, it is not going away. Since Facebook borrows from email’s structure, yet adds to it, there might be a gradual shifting of what people expect from email. You can be sure it will have some amount of success, because of the ready made user base of Facebook.

Fmail and Gmail

As expected, everyone is also assessing the impact of “Fmail” on Gmail, the new age poster boy of consumer email (not quite reflected by its market share). One can’t help but feel a little for Google. Before it could even fully bask in the glory of pushing out Microsoft and Yahoo out of their position of pre eminence, a young whipper snapper in the form of FaceBook has come along nipping at its heels.

Clearly, Facebook is not content with a position of being a mere social network. It seeks to be the internet destination of choice, or the internet ecosystem of choice, if you will, just as Google search has been for close to a decade. It is already well on its way, when it became the #1 most visited site in the US earlier this year.

If Fmail catches on, Gmail is clearly in trouble, in-spite of being the superior email solution, since users want access to all their information at a single place, and clearly social networking is today’s hub. When they spend a majority of their time on Facebook, they will have less of an incentive to leave and go to Gmail for mail, if they can have it right in Facebook.

Is this indicative of the future of business Communication and Collaboration?

Although there are no near term implications of Fmail in businesses, as Facebook is a pure consumer play company for now, one can speculate at its long term impact.

Fmail attempts to break down the barriers between different text based information, and keep everyone in the loop irrespective of device, and preferred mode of communication. This “convergence” and “device independence” is indeed the way of the future, and we ourselves have attempted to achieve this with HyperOffice for the SMB market.

However, for a Facebook/Facebook Messages type solution to work, the structure of businesses itself has to evolve. The very formality that Fmail seeks to get rid of is an important aspect of working in organizations. The stakes of improper communication are low in informal groups, but in businesses, where people communicate across levels of hierarchy, and across organizational boundaries, the stakes are high. The blocked, formal, approach of business email is ideal for this sort of communication. Imagine sending emails without a subject line!

There is of course the necessity for on-going emergent communication, as well as for real time communication and collaboration. Business communication and collaboration software like IM, forums, and document collaboration serve this need. But merging them in all in a unified format may lead to a new kind of chaos.

The sporadic, ongoing, real-time, minimalistic communication that Facebook encourages might be suitable for informal groups, but work groups need to create voluminous and structured information (documents).

Undoubtedly, as the Facebook generation ages, and enters the workforce more and more, they will bring along with them expectations in terms of working styles and tools. However, this will be a gradual and long drawn out process, as structure of organizations evolves to accommodate these new tools. Tools in the meantime, will continue to become more and more social, but only with much caution, when business benefits have clearly been established.

Tools which strike the right balance between socialness and structure will be the winners.

Tags: facebook, gmail