At its heart, knowledge management is all about the ability to capture the knowledge created in an organization, and making it available to everyone in the company today, and in the future. Every document, presentation, contact, or even message created in a company represents this knowledge, which might be of use to someone else in the company.
Unfortunately, lots of companies, even those with specialized knowledge management software, simply use email to manage this information. As a result, this information simply gets lost in someone’s inbox, from where it is nearly impossible to recover, and certainly not available to others in the company.
We call this the “Death of information”. We have created the following video to give you an idea of the damage email may be doing to the company’s collective knowledge. Please leave your comments!